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Ticket ID: 1109
Submitter Name: Abigail Lacuesta
Submitter Email:

Latest Ticket Status: Ticket Completed
Last Status Update: November 6, 2019 at 7:13 am
Date Submitted: May 29, 2019 at 7:41 am

Service Request Description:


I noticed there are a lot of scanned asset tags, but no render ID connected to them. Is there a reason why this happens? Is there a way to find the render IDs for these submissions? I have a PM saying that they submitted the asset tags for these renders below, but I cannot locate them.


Please advise.


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Status Updates:

Ticket Status: Ticket Completed
Status Update Date: 11/06/2019 07:13:07
Status Update Notes:

Ticket Status: Ticket Solution In-Progress
Status Update Date: 05/30/2019 09:09:39
Status Update Notes:

There are no records of Asset Tag submissions in the original submission tool Single form or individual Asset Tags form for the Location Render ID below or for any submissions without Location Render IDs (e.g. blanks).


Ticket Status: Ticket Solution In-Progress
Status Update Date: 05/30/2019 08:49:32
Status Update Notes:

We will look into why the Location Render ID did not transmit because the App requires the selection of a Location Render ID in order to show the submit button. If they submitted via desktop computer, they may have refreshed the page before submitting which may have cleared the Location Render ID value that was passed to the form after clicking the Identify Fixtures button. It was brought to our attention that the majority of the Asset Tags come from three base numbers with the last 2-3 number being the variance. Therefore, if each region or PM gets sheets of asset tag stickers that start with the same numbers, that may help to identify asset tag locations. Lastly, we will cross check the submission dates and fixtures in the original submission tool to see if the data was received but not transmitted to Airtable for some reason.


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