Open Support Tickets

Submitter Name: August Male Male
Country: Brazil

View Ticket ID Details

Date Submitted: August 21, 2019 at 12:58 pm
Last Status Update: August 21, 2019 at 12:58 pm
Latest Ticket Status: Generating Ticket

Service Request Description: Hi There,
Are you presently utilising Wordpress/Woocommerce or maybe do you think to implement it as Read More time goes on ? We currently provide more than 2500 premium plugins but also themes free to download :
Thank You,

Submitter Name: Abigail Lacuesta
Country: Colombia

View Ticket ID 1127 Details

Date Submitted: July 24, 2019 at 8:15 am
Last Status Update: July 24, 2019 at 8:15 am
Latest Ticket Status: Generating Ticket

Service Request Description: Hello,
When the installer is trying to scan asset tags for Columbia, there are two versions. Read More Colombia and Columbia. (Spelled with a “o” and “u”) Some render ID’s are under 1 or the other. We need to have it so that the installer has to only select 1 spelling. Correct spelling is Colombia. All render ID’s for that country should populate. So they don’t have to guess which spelling the render ID is under. Need to have this fixed as soon as possible as they are trying to submit install info.

Submitter Name: Abigail Lacuesta

View Ticket ID 1109 Details

Date Submitted: May 29, 2019 at 7:41 am
Last Status Update: May 30, 2019 at 9:10 am
Latest Ticket Status: Ticket Solution In-Progress

Service Request Description: Hello,
I noticed there are a lot of scanned asset tags, but no render ID connected to them. Is there Read More a reason why this happens? Is there a way to find the render IDs for these submissions? I have a PM saying that they submitted the asset tags for these renders below, but I cannot locate them.
Please advise.

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