Open Support Tickets

Submitter Name: Abbie Lacuesta

View Ticket ID 1125 Details

Date Submitted: July 10, 2019 at 12:45 pm
Last Status Update: July 10, 2019 at 12:45 pm
Latest Ticket Status: Generating Ticket

Service Request Description: Installer is saying that they are facing issues to submit Pictures/assets #’s related to Read More Panamericana retail. I noticed there are 2 spellings for Colombia in the app. These renders below pop up when Columbia with a “U” is selected. All should be under Colombia with an “O”
Please find below Panamericana render ID’s:
Panamericana COPAN1397
Panamericana COPAN1380
Panamericana COPAN1384
Panamericana COPAN1402
Panamericana COPAN1392
Panamericana COPAN1377
Panamericana COPAN1388
Panamericana COPAN1395
Panamericana COPAN1376
Panamericana COPAN1385
Panamericana COPAN1378
Panamericana COPAN1387
Panamericana COPAN1390
Panamericana COPAN1383
Panamericana COPAN1391
Panamericana COPAN1381
Panamericana COPAN1393


Submitter Name: Natsuko Okubo
Country: Japan

View Ticket ID 1119 Details

Date Submitted: June 10, 2019 at 7:31 am
Last Status Update: June 13, 2019 at 6:03 pm
Latest Ticket Status: Ticket Solution In-Progress

Service Request Description: Please delete following duplicated asset codes.
-JABIC2168: please leave the one with Read More photo
-JABIC2213: please leave the one with photo
-JABIC2214: please leave the one with photo
-JABIC2221: please leave two with photo
-JABIC2292: please leave two with photo
-JAEDI3251: please leave two
-JAKSI2313: please leave the one with photo
-JAKSI2314: please leave the one with photo
-JAKSI2318: please leave the one with photo
-JAKSI2319: please leave the one with photo
-JAKSI2322: please leave the one with photo
-JAKSI2341: please leave the one with photo
-JAKSI2343: please leave the one with photo
-JAKSI2815: please leave the one with photo


Submitter Name: Abigail Lacuesta

View Ticket ID 1109 Details

Date Submitted: May 29, 2019 at 7:41 am
Last Status Update: May 30, 2019 at 9:10 am
Latest Ticket Status: Ticket Solution In-Progress

Service Request Description: Hello,
I noticed there are a lot of scanned asset tags, but no render ID connected to them. Is there Read More a reason why this happens? Is there a way to find the render IDs for these submissions? I have a PM saying that they submitted the asset tags for these renders below, but I cannot locate them.
UESHA2127
UESHA2128
Please advise.
Thanks,


Submitter Name: Abigail Lacuesta

View Ticket ID 1100 Details

Date Submitted: May 22, 2019 at 3:15 pm
Last Status Update: May 22, 2019 at 3:15 pm
Latest Ticket Status: Generating Ticket

Service Request Description: I deleted duplicated submissions on these renders. Please update tool so they do not show duplicates Read More on the edit asset tag page
BZVIA1371
BZVIA1733
BZVIA1946
BZVIA1948
BZVIA1971
BZVIA1979
BZVIA2012
BZVIA2031
BZVIA2032
BZVIA2038


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