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Ticket ID: 1128
Submitter Name: Natsuko Okubo
Submitter Email:

Region: ASIA
Country: Japan

Latest Ticket Status: Ticket Completed
Last Status Update: August 8, 2019 at 10:02 am
Date Submitted: July 25, 2019 at 3:57 am

Service Request Description:

When I submit the asset tags, it always load automatically the JAKSI2580 data which I saved yesterday.
I tried all below, but it’s still automatically loaded and I can’t submit other LRI asset tags unless I logout.

– Submitted JAKSI2580
– Submitted JAKSI2580 again
– Delete asset tags of JAKSI2580
– Logout and re-login
– Restart browser
– Restart computer
– Using different browser

Could you delete the saved temporaly asset code data associated with my account?

File Uploads: View Uploaded File

Status Updates:

Ticket Status: Ticket Completed
Status Update Date: 08/08/2019 10:01:55
Status Update Notes:

The server cache has been cleared, the ability to save drafts has been removed and the JAKSI2580 draft has been deleted. Therefore, you may need to clear your browser cache again to pick up these new changes, yet everything should be cleared for you to continue your workflow. Take care.

Ticket Status: Ticket Reviewed
Status Update Date: 08/06/2019 10:29:05
Status Update Notes:

Can you please try and clear your cache on your browser? Please let usknow if that works.

Below is a list of asset tags uploaded for JAKSI2580. Please advise which should be deleted.

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