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Ticket ID: 1121
Submitter Name: Abigail Lacuesta
Submitter Email:

Region: UK&I

Latest Ticket Status: Ticket Completed
Last Status Update: June 12, 2019 at 11:16 am
Date Submitted: June 12, 2019 at 7:55 am

Service Request Description:


OSI App is showing Fatal error message. I am seeing a pattern that whoever is the last person to complete their installation and uses the app to log the numbers seems to get an error message,. They’ve tried on 3 different mobile devices tonight and got the same message.

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Status Updates:

Ticket Status: Ticket Completed
Status Update Date: 06/12/2019 11:13:48
Status Update Notes:

The Query Monitor feature has been deactivated to avoid this from causing an error. The Query Monitor was installed to measure on-demand page loading and system processing times during tool development to optimize performance. Since we are not in active development, the feature is no longer required.

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