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Ticket ID: 1115
Submitter Name: Abigail Lacuesta
Submitter Email:

Latest Ticket Status: Ticket Completed
Last Status Update: June 7, 2019 at 3:49 pm
Date Submitted: June 6, 2019 at 7:43 am

Service Request Description:


I have some installers in the UK having trouble submitting information through the install app. The installer has 4G signal and a few bars which should be more than adequate. The installers are entering the UKDIX code and the store information generates as it should do. When you click identify fixtures the app either shuts down or doesn’t proceed to the next page to let them enter the codes and take photos. They were able to upload on their our own reporting system which consists for up 70 photographs plus location data, but not through the app. Store Wifi is inherently slow as is most shop supplied Wifi but it was tried but to no avail. Is there anything else they can do?

Status Updates:

Ticket Status: Ticket Completed
Status Update Date: 06/07/2019 15:45:54
Status Update Notes:

They can delete the app and reinstall it to clear the cache completely. They can also do their initial submissions without photos for each fixture (only one for the overall location), just to get the asset tags into the system, then go into the Asset Tag updater to add individual fixture photos via update to relieve the cellular data strain. A possible solution would be to move the entire system files from a US based data center to a data center in Europe or Asia so that the data calls to the server are close to them.

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