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Ticket ID: 1104
Submitter Name: Abigail Lacuesta
Submitter Email: alacuesta@osicreative.com

Latest Ticket Status: Ticket Completed
Last Status Update: May 25, 2019 at 11:25 pm
Date Submitted: May 25, 2019 at 9:43 pm

Service Request Description:

Hello,

When I try to generate a new render Id under United Kingdom, Dixons, it does not create a new number. Instead it states:

There was a problem with your submission. Errors are marked below. Render ID. This field cannot be blank. Please fix this issue as we have submissions coming in during the weekend for Dixons.

Thanks,

Status Updates:

Ticket Status: Ticket Completed
Status Update Date:
Status Update Notes:

Resolved.

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Ticket Status: Ticket Solution In-Progress
Status Update Date:
Status Update Notes:

Greetings. Thank you for this notice. The issue was caused by the most recent form submission system update and we are working to resolve the problem. It seems to only affect users that are not logged in. Therefore, if you could please login using the link in the top right first, then the auto-increment generator will push the value to the Location Render ID generator. Sorry the inconvenience. We have made the Render ID field non-Read Only for the time being so that you can type in the displayed Render ID unit the issue is completely resolved.


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