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Ticket ID: 1089
Submitter Name: Kitty Albitrouw
Submitter Email:
Submitter Phone: 111111111111
Region: EMEA
Country: Spain

Latest Ticket Status: Ticket Completed
Last Status Update: May 3, 2019 at 1:17 pm
Date Submitted: May 2, 2019 at 1:36 am

Service Request Description:

Is it possible to retrieve the 2D planner made by our former collegue Sofia of the store MSH Maquinista with render ID ESMED2986.
In the OSI tool – Airtable it still has the old render of the former store Mediamarkt Colon which was a good store.

Status Updates:

Ticket Status: Ticket Completed
Status Update Date: 05/03/2019 13:14:42
Status Update Notes:

ESMED2984 – This is the only saved layout Sofia had in her 2D Planner account. The editable version link was sent to your email to save to your 2D Planner account.

File Uploads: View Uploaded File

Ticket Status: Ticket Solution In-Progress
Status Update Date: 05/02/2019 14:56:21
Status Update Notes:

Yes, it is possible. We will work on transferring the ESMED2986 2D Planner layout to your 2D Planner account. We will let you know as soon as that process is completed. It should be completed by this evening, unless there are any issues with accessing her account, which we will also keep you aware of. Take care…

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