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Ticket ID: 1087
Submitter Name: Abbie Lacuesta
Submitter Email: alacuesta@osicreative.com

Latest Ticket Status: Ticket Completed
Last Status Update: April 6, 2019 at 12:11 am
Date Submitted: April 4, 2019 at 11:20 am

Service Request Description:

Japanese characters not Transferring over.

When PM initially entered in stores, the PM Tool accepted the Japanese characters. But, when she goes back to edit any information on a store and hits Update…all of the Japanese turns into underscores and replaces the original information.

Status Updates:

Ticket Status: Ticket Completed
Status Update Date: 04/06/2019 00:08:50
Status Update Notes:

Added Language Support for Japanese, Chinese, Chinese (Traditional), Spanish, French, and German. This is fix the issue moving forward, yet will not restore the data in the submission tool that was overwritten during entry update before the multilingual support was added. This was not an original feature request.

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Ticket Status: Ticket Solution In-Progress
Status Update Date: 04/05/2019 18:14:48
Status Update Notes:

We believe that the keyboard characters used in the initial submissions are utilizing the PM desktop. However when updating a Location Store Details entry, the source keyboard characters are coming from the server, which is a US-based device that utilzes English keyboard characters. We will look into adding multiple language keyboard character options. The issue has been identified and a solution is being developed.


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