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Ticket ID: 1085
Submitter Name: Natsuko Okubo
Submitter Email:
Submitter Phone: +819067917241
Region: ASIA
Country: Japan

Latest Ticket Status: Ticket Completed
Last Status Update: April 5, 2019 at 6:09 pm
Date Submitted: April 4, 2019 at 2:07 am

Service Request Description:

I haven’t been able to access 2d planner.

Status Updates:

Ticket Status: Ticket Completed
Status Update Date: 04/05/2019 18:07:20
Status Update Notes:

Japan has been cleared for access to the 2D Planner Tool. Please clear your browser cache and try to access the Planner tool again ( If you still have any problems, please let us know to reopen your support ticket.

Ticket Status: Ticket Solution In-Progress
Status Update Date: 04/04/2019 08:30:27
Status Update Notes:

Were you able to access the planner before and it suddenly would not let you connect or were you never able to connect to it? We are checking on any Japan specific issues/blockages. Thanks!

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