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Ticket ID: 1034
Submitter Name: Nina Junglen
Submitter Email: v-nijung@microsoft.com
Submitter Phone: +4916090608670
Region: EMEA
Country: Austria

Latest Ticket Status: Ticket Completed
Last Status Update: February 21, 2019 at 12:32 am
Date Submitted: February 15, 2019 at 2:40 am

Service Request Description:

Hello,

could you please Change the 2 following numbers into a Saturn (not a Media Markt):

– ATMED1686
– ATMED1697

It is surpose to be a ATSAT1686 & ATSAT1697.

Thank you,
Nina

Status Updates:

Ticket Status: Ticket Completed
Status Update Date: 05/09/2019 15:23:35
Status Update Notes:

Hello,

All tables have been changed to 10Fx-16.

Thank you,

Ticket Status: Ticket Completed
Status Update Date: 05/09/2019 15:23:10
Status Update Notes:

Ticket Status: Ticket Reviewed
Status Update Date: 05/09/2019 15:22:08
Status Update Notes:

Hi Natsuko,

All tables in Asia were changed to glass. Japan was not supposed to change. So we have changed the Japan tables back to NO GLASS.

Thank you,

Ticket Status: Ticket Completed
Status Update Date: 05/03/2019 13:48:18
Status Update Notes:

2D Planner Account created. Will need to know the Regional PM that these new Sub PMs report to.

Ticket Status: Ticket Completed
Status Update Date: 05/03/2019 13:47:50
Status Update Notes:

2D Planner Account created.

Ticket Status: Ticket Solution In-Progress
Status Update Date: 05/03/2019 13:25:21
Status Update Notes:

Paul Muir has been invited to the Airtable database and his account have been created in the PM Tool (Submission Portal). He will be added to the 2D Planner shortly.

Ticket Status: Ticket Solution In-Progress
Status Update Date: 05/03/2019 13:21:48
Status Update Notes:

Amy Tran and Albert Robles have been invited to the Airtable database and their accounts have been created in the PM Tool (Submission Portal). They will be added to the 2D Planner shortly.

Ticket Status: Ticket Completed
Status Update Date: 05/03/2019 13:14:42
Status Update Notes:

ESMED2984 – This is the only saved layout Sofia had in her 2D Planner account. The editable version link was sent to your email to save to your 2D Planner account.

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Ticket Status: Ticket Completed
Status Update Date: 05/03/2019 10:19:34
Status Update Notes:

Airtable Records Updated:
– All Japan Inlines have been changed to NL609-6G.
– All Brazil 10ft tables have been changed to 10Fx-16NFTG.
– All ASIA Location fixtures have been changed to Glass. (Please verify the Japan exclusion).
Submission Portal records will be synced as soon as OSI verifies the Airtable BOM conversions.

Ticket Status: Ticket Solution In-Progress
Status Update Date: 05/02/2019 14:58:59
Status Update Notes:

We will add Paul Muir to the Submission Portal as well as the 2D Planner system. It will be completed and tested by tomorrow morning.

Ticket Status: Ticket Solution In-Progress
Status Update Date: 05/02/2019 14:56:21
Status Update Notes:

Yes, it is possible. We will work on transferring the ESMED2986 2D Planner layout to your 2D Planner account. We will let you know as soon as that process is completed. It should be completed by this evening, unless there are any issues with accessing her account, which we will also keep you aware of. Take care…

Ticket Status: Ticket Completed
Status Update Date: 04/25/2019 07:09:13
Status Update Notes:

The four 6.5 tables have been removed and now only the four 10′ tables are listed for Location Render ID JAYOD1183.

Ticket Status: Ticket Completed
Status Update Date: 04/06/2019 00:08:50
Status Update Notes:

Added Language Support for Japanese, Chinese, Chinese (Traditional), Spanish, French, and German. This is fix the issue moving forward, yet will not restore the data in the submission tool that was overwritten during entry update before the multilingual support was added. This was not an original feature request.

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Ticket Status: Ticket Solution In-Progress
Status Update Date: 04/05/2019 18:14:48
Status Update Notes:

We believe that the keyboard characters used in the initial submissions are utilizing the PM desktop. However when updating a Location Store Details entry, the source keyboard characters are coming from the server, which is a US-based device that utilzes English keyboard characters. We will look into adding multiple language keyboard character options. The issue has been identified and a solution is being developed.

Ticket Status: Ticket Completed
Status Update Date: 04/05/2019 18:07:20
Status Update Notes:

Japan has been cleared for access to the 2D Planner Tool. Please clear your browser cache and try to access the Planner tool again (https://osi-planner2d.advancingcommunities.us). If you still have any problems, please let us know to reopen your support ticket.

Ticket Status: Ticket Completed
Status Update Date: 04/05/2019 18:04:57
Status Update Notes:

DONE. All Removed

Ticket Status: Ticket Solution In-Progress
Status Update Date: 04/04/2019 08:30:27
Status Update Notes:

Were you able to access the planner before and it suddenly would not let you connect or were you never able to connect to it? We are checking on any Japan specific issues/blockages. Thanks!

Ticket Status: Ticket Completed
Status Update Date: 04/04/2019 08:24:49
Status Update Notes:

This issue has been fixed. Please see attached screenshot. Thank you!

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Ticket Status: Ticket Completed
Status Update Date: 04/02/2019 22:35:38
Status Update Notes:

Ticket Status: Ticket Completed
Status Update Date: 04/02/2019 22:25:32
Status Update Notes:

5

Ticket Status: Additional Time Required
Status Update Date: 04/02/2019 22:23:45
Status Update Notes:

4

Ticket Status: Ticket Solution In-Progress
Status Update Date: 04/02/2019 22:18:39
Status Update Notes:

3

Ticket Status: Addition Information Required
Status Update Date: 04/02/2019 22:07:14
Status Update Notes:

2

Ticket Status: Ticket Reviewed
Status Update Date: 04/02/2019 22:06:40
Status Update Notes:

1

Ticket Status: Ticket Reviewed
Status Update Date: 04/02/2019 22:05:11
Status Update Notes:

new new date fixed

Ticket Status: Ticket Submitted
Status Update Date: 2019-04-02
Status Update Notes:

new

Ticket Status: Ticket Reviewed
Status Update Date: 2019-04-02
Status Update Notes:

Ticket Status: Additional Time Required
Status Update Date: 2019-04-02
Status Update Notes:

Ticket Status: Ticket Solution In-Progress
Status Update Date: 2019-04-02
Status Update Notes:

Ticket Status: Addition Information Required
Status Update Date: 2019-04-02
Status Update Notes:

Ticket Status: Ticket Reviewed
Status Update Date: 2019-04-02
Status Update Notes:

Ticket Status: Ticket Submitted
Status Update Date: 2019-04-02
Status Update Notes:

Ticket Submitted Test

Ticket Status: Ticket Completed
Status Update Date: 2019-04-02
Status Update Notes:

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Ticket Status: Ticket Solution In-Progress
Status Update Date: 2019-04-02
Status Update Notes:

Status Change 8 – Re-Open Ticket

Ticket Status: Ticket Completed
Status Update Date: 2019-04-02
Status Update Notes:

Status Change 7 – Ticket Completed

Ticket Status: Additional Time Required
Status Update Date: 2019-04-02
Status Update Notes:

Status Change 6 – Additional Time Required

Ticket Status: Additional Time Required
Status Update Date: 2019-04-02
Status Update Notes:

tste

Ticket Status: Ticket Solution In-Progress
Status Update Date: 2019-04-02
Status Update Notes:

Status Change 4 – Ticket Solution In-Progress

Ticket Status: Addition Information Required
Status Update Date: 2019-04-02
Status Update Notes:

Status Change 3 – Additional Information Required

Ticket Status: Ticket Reviewed
Status Update Date: 2019-04-02
Status Update Notes:

Status Change 2 – Ticket Reviewed

Ticket Status: Ticket Submitted
Status Update Date: 2019-04-02
Status Update Notes:

Status Change 1 – Ticket Submitted

Ticket Status: Ticket Completed
Status Update Date: 2019-04-02
Status Update Notes:

Please submit Fixture Requests using the 2D Planner using the link below and following the defined process. Thank you!

2D Planner Tool
https://osi-planner2d.advancingcommunities.us

Fixture Selection Process
https://osi.advancingcommunities.us/process/

Ticket Status: Ticket Completed
Status Update Date: 2019-04-02
Status Update Notes:

Please submit Fixture Requests using the 2D Planner using the link below and following the defined process. Thank you!

2D Planner Tool
https://osi-planner2d.advancingcommunities.us

Fixture Selection Process
https://osi.advancingcommunities.us/process/

Ticket Status: Ticket Completed
Status Update Date: 2019-04-02
Status Update Notes:

Please submit Fixture Requests using the 2D Planner using the link below and following the defined process. Thank you!

2D Planner Tool
https://osi-planner2d.advancingcommunities.us

Fixture Selection Process
https://osi.advancingcommunities.us/process/

Ticket Status: Ticket Completed
Status Update Date: 2019-04-02
Status Update Notes:

Please submit Fixture Requests using the 2D Planner using the link below and following the defined process. Thank you!

2D Planner Tool
https://osi-planner2d.advancingcommunities.us

Fixture Selection Process
https://osi.advancingcommunities.us/process/

Ticket Status: Ticket Completed
Status Update Date: 2019-04-02
Status Update Notes:

Please submit Fixture Requests using the 2D Planner using the link below and following the defined process. Thank you!

2D Planner Tool
https://osi-planner2d.advancingcommunities.us

Fixture Selection Process
https://osi.advancingcommunities.us/process/

Ticket Status: Ticket Completed
Status Update Date: 2019-04-02
Status Update Notes:

Please submit Fixture Requests using the 2D Planner using the link below and following the defined process. Thank you!

2D Planner Tool
https://osi-planner2d.advancingcommunities.us

Fixture Selection Process
https://osi.advancingcommunities.us/process/

Ticket Status: Ticket Completed
Status Update Date: 2019-04-02
Status Update Notes:

Please submit Fixture Requests using the 2D Planner using the link below and following the defined process. Thank you!

2D Planner Tool
https://osi-planner2d.advancingcommunities.us

Fixture Selection Process
https://osi.advancingcommunities.us/process/

Ticket Status: Ticket Completed
Status Update Date: 2019-04-02
Status Update Notes:

Please submit Fixture Requests using the 2D Planner using the link below and following the defined process. Thank you!

2D Planner Tool
https://osi-planner2d.advancingcommunities.us

Fixture Selection Process
https://osi.advancingcommunities.us/process/

Ticket Status: Ticket Completed
Status Update Date: 2019-04-02
Status Update Notes:

Please submit Fixture Requests using the 2D Planner using the link below and following the defined process. Thank you!

2D Planner Tool
https://osi-planner2d.advancingcommunities.us

Fixture Selection Process
https://osi.advancingcommunities.us/process/

Ticket Status: Ticket Completed
Status Update Date: 2019-04-02
Status Update Notes:

Please submit Fixture Requests using the 2D Planner using the link below and following the defined process. Thank you!

2D Planner Tool
https://osi-planner2d.advancingcommunities.us

Fixture Selection Process
https://osi.advancingcommunities.us/process/

Ticket Status: Ticket Completed
Status Update Date: 2019-04-02
Status Update Notes:

Please submit Fixture Requests using the 2D Planner using the link below and following the defined process. Thank you!

2D Planner Tool
https://osi-planner2d.advancingcommunities.us

Fixture Selection Process
https://osi.advancingcommunities.us/process/

Ticket Status: Ticket Completed
Status Update Date: 2019-04-01
Status Update Notes:

It should be up and running now. If you continue to have any access problems with the 2D Planner Tool, please send us your IP address so that we can add the whitelisted devices. Thanks!

Ticket Status: Ticket Completed
Status Update Date: 2019-04-01
Status Update Notes:

It should be up and running now. If you continue to have any access problems with the 2D Planner Tool, please send us your IP address so that we can add the whitelisted devices. Thanks!

Ticket Status: Ticket Completed
Status Update Date: 2019-04-01
Status Update Notes:

It should be up and running now. If you continue to have any access problems with the 2D Planner Tool, please send us your IP address so that we can add the whitelisted devices. Thanks!

Ticket Status: Ticket Completed
Status Update Date: 2019-04-01
Status Update Notes:

Please use the Report Writer link to view in Airtable directly. Thank you!

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Ticket Status: Ticket Completed
Status Update Date: 2019-04-01
Status Update Notes:

Country Code was fixed. Please feel free to make your updates and submit.

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Ticket Status: Ticket Completed
Status Update Date: 2019-03-28
Status Update Notes:

We have removed the EMEA and other regional links because they were tied to part of the database that is no longer updated. If you need further reports please visit the airtable or ask Rose or Holly to provide.

Ticket Status: Ticket Completed
Status Update Date: 2019-03-28
Status Update Notes:

EEKLI2068 & EEKLI2072 have been updated to version 1.

Ticket Status: Ticket Completed
Status Update Date: 2019-03-28
Status Update Notes:

Hello,

Melectronics has been added to the Retailer List.

Thank you,

Ticket Status: Ticket Completed
Status Update Date: 2019-03-28
Status Update Notes:

Please use CSH for Czechoslovakia. We will check with the central team to get authorization to change the three digit country code to a more user friendly display name like Czechoslovakia.

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Ticket Status: Ticket Completed
Status Update Date: 2019-03-28
Status Update Notes:

It shows that you were successful in submitting asset tags via Version 1 and Version 2. We have went ahead and deleted the duplicate entries.

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Ticket Status: Ticket Completed
Status Update Date: 2019-03-28
Status Update Notes:

Your submission came through correctly.

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Ticket Status: Ticket Completed
Status Update Date: 2019-03-28
Status Update Notes:

Your email address was not correct upon the original submission and when we fixed it, there must have been a cached reference to the misspelled address in the login component. Therefore, we deleted all references to your account and created an entirely new account using your correctly spelled email address to use as your login username. Same password.

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Ticket Status: Ticket Completed
Status Update Date: 2019-03-28
Status Update Notes:

You will now be able to add, edit and delete all of your own Languages for each Country.

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