Service Request Description: URGENT.
OSI Floor Submission tool is not allowing me to enter in new store data and generate a new Read More
Service Request Description: USCOS3549 will not upload the fixed costco details. I have tried to resubmit several times.
Service Request Description: Hello,
We just noticed that Hungary is not listed as a country in the Edit Asset Tag link. Can this Read More
Service Request Description: Hello,
OSI App is showing Fatal error message. I am seeing a pattern that whoever is the last person Read More
Service Request Description: Hello,
I have about 78 render IDs pending BOM upload. When can I expect these to be uploaded? The Read More
Service Request Description: Please delete duplicated asset codes on JABIC2165 and leave 2 of them which has photos.
Service Request Description: All Japanese stores are disappeared from Airtable, Most of stores are disappeared from OSI tool.
Service Request Description: Hello,
We seem to have an issue with photos uploading from the installer app. The install team is Read More
Service Request Description: Hello,
I have some installers in the UK having trouble submitting information through the install Read More
Service Request Description: Please remove v-kafel@microsoft.com as regional PM for new submissions. She no longer works works on Read More
Service Request Description: FRDAR3440 was duplicated in the tool and airtable somehow. I already deleted 1 of the renders in Read More
Service Request Description: I have came across a lot of Unnamed Records in the bill of materials. What is causing this?
Service Request Description: Hello,
The following skus are new and do not have a asset tag column in airtable. It’s not a hidden Read More
Service Request Description: Hello,
We have trying to update the installer info for UKDIX3395. The information is on the tool, Read More
Service Request Description: Hello,
I am noticing that when someone submits an asset tag, all the data is duplicated. I did a Read More
Service Request Description: Hello,
I cannot access the 2D links sent over from the customer. This window keeps popping up. I Read More
Service Request Description: I couldn’t submit asset tag. I keyed in all the details and clicked identify fixtures but nothing Read More
Service Request Description: Hi Support,
I have been trying to put in some floor plans and you have recently solved the problem Read More
Service Request Description: Hello,
When I try to generate a new render Id under United Kingdom, Dixons, it does not create a new Read More
Service Request Description: I am unable to submit floor plans as I can no longer generate a Render ID.
When I used this website Read More
Service Request Description: Is there anyway we can hide these views in airtable from everyone except OSI?
EMEA- Master Read More
Service Request Description: Can you please change the view asset page to view/edit and move it out of the development section? I Read More
Service Request Description: Please reset password in PM Tool for v-sadidi@microsoft.com
Service Request Description: Can you please whitelist the following countries: Vietnam and Philippines? Sub PM cannot get into Read More
Service Request Description: This render was duplicated, BZVIA3296. I deleted it in airtable, but it shows 2 submissions on the Read More
Service Request Description: Please reset password for Wayne Walsh, v-wawals@microsoft.com.
Forgot his password to the airtable Read More
Service Request Description: Just realized that the all Modular table got changed to WITH GLASS in airtable.
It might be someone Read More
Service Request Description: The store below will have 4x 10′ Modular table WITHOUT GLASS.
JAYOD2349
Yodobashi Camera Read More
Service Request Description: New sub PMs need to be added to airtable, 2D planner, PM tool. Please send invite.
Amy Read More
Service Request Description: All current Japan inlines will need to be changed to sku #NL609-6G. This will need to change on the Read More
Service Request Description: Please add the following sub PM account
Paul Muir
v-pamuir@microsoft.com
Service Request Description: Is it possible to retrieve the 2D planner made by our former collegue Sofia of the store MSH Read More
Service Request Description: Hello,
Could you please fix the number of fixtures below?
LRI: JAYOD1183
6.5′ Modular table – 0
The Read More
Service Request Description: Japanese characters not Transferring over.
When PM initially entered in stores, the PM Tool Read More
Service Request Description: I cannot upload the asset tag number for DESAT3180 (Saturn München Riem) because the dropdown box Read More
Service Request Description: Hello,
I haven’t been able to access 2d planner.
https://osi-planner2d.advancingcommunities.us/
Service Request Description: Hidden Entry ID Test 1
Service Request Description: PATCH Test 1
Service Request Description: Remove old BOMs so it does not show as a selected fixture in Install App
CABBY1176-Remove Backwall Read More
Service Request Description: Dear OSI,
Oman muscat render ID is OMSHA1472 which has been in the system for over a month; today I Read More
Service Request Description: THE SITE has been updated or then I find the place that allows me to have the list of points of sale Read More
Service Request Description: Dear OSI,
In the main homepage screen, when I click on reporting I cannot see my EMEA report page Read More
Service Request Description: I can’t choose Czechoslovakia as a country when I want to add the installer to a submission.
I still Read More
Service Request Description: https://osi-planner2d.advancingcommunities.us/
the website doesnt’ work
Service Request Description: The planner isn’t working again.
Service Request Description: The 2D planner is not working. Pop´s out a message that page cant be reached.
Service Request Description: Could you check the submitted asset code of JABIC2221?
I was trying to submit them by Asset Scanner Read More
Service Request Description: When I submitted Asset tag on JABIC1949, I got error and I was trying to submit it again.
It seems Read More
Service Request Description: Hello,
I noticed there was a lot of countries missing their graphics languages. I have attached a Read More
Service Request Description: Hello together,
could you please add the Retailer Melectronics for Switzerland.
Thank you,
Nina
Service Request Description: Hello,
May I please get the list that was sent of all the Graphics Language Country and the Graphics Read More
Service Request Description: I don’t have access to the account login page so I cannot edit a submission.
I do have access to the Read More
Service Request Description: Is there a way to add a column in airtable that will show install pictures? Maybe a column that has Read More
Service Request Description: Hello,
On the submit edit page, the PMs are noticing the phone numbers are highlighted in red. It Read More
Service Request Description: Asset Tag Page:
On version 1, it is not pulling up the SKUs for all locations. It looks like it’s a Read More
Service Request Description: Please see customer requests below:
DONE – Add New Installer Tab-
When adding an installer it Read More
Service Request Description: Hello,
I just ran into another issue. I am trying to upload quad reports, but the render IDs are not Read More
Service Request Description: I have been updating the Canada entries to include installation details and I’ve noticed that when Read More
Service Request Description: Customer is having an issue with edits page.
“I want to make table amendments to the existing below Read More
Service Request Description: I cannot seem to make any render adjustments to existing renders as it is prompting me for an Read More
Service Request Description: Hi,
I would like to edit some details from one of my MRR reigons South Africa, however, when I Read More
Service Request Description: When I try to open the page to use the planner I get the error message below, I’ve refreshed the Read More
Service Request Description: Hi togehter,
could you please place the following Tables for Experts:
DEEXP1715 – 1 x10 Foot Read More
Service Request Description: Hello together,
could you please place the following furniture:
DEMED1682 – 2 extra 6,5 Foot Read More
Service Request Description: Please replace the extisting table for a 10¨table at this store: ESECI2366
Service Request Description: There is a error while trying to email or download a 2D render.
This regards NLMED1604.
Service Request Description: Hello together,
could you please place the following furnitures:
Best Store
DEMED1423 – 3 x 10 Foot Read More
Service Request Description: Could you please add 2 tables of 10¨ + 1 PCT to the following store Mediamarkt Prat (Cornella) under Read More
Service Request Description: Could you please add 1 table of 10¨ to the following store Media Markt San Sebastian De Los Reyes Read More
Service Request Description: Could you please add 1 table of 10¨ to the following store Mediamarkt Castellana under the Read More
Service Request Description: Hello together,
could you plese place the order of 2 x 6,5 Tables for:
DEEXP1709& Read More
Service Request Description: Hello,
could you please place the following tables:
DEMED1675- 1 x10 Foot
DEMED1423 – 2 x 10 Foot Read More
Service Request Description: Hello,
could you please place the following furniture for switzerland:
SWMED1522 – 1 x 10 Foot Read More
Service Request Description: Hi together,
ATMED2221 – please add the 2 x 6,5 Tables.
Thank you,
Nina
Service Request Description: Hello together,
could you please at for Austria the following tables:
2 x 6,5 Foot for the Read More
Service Request Description: HUALZ1116 – there appears to be a render in the system which is incorrect; it shows x3 6.5ft tables Read More
Service Request Description: Hi together,
DEMED1426 could you please update a curved & and an 10 Foot Table here.
Thank Read More
Service Request Description: Hi togehter,
could you please place 2 x 6,5 Foot Table at DEEXP1709. Thank you, Nina
Service Request Description: Hi togehter,
could you please place 2 x 6,5 Foot Table at DEEXP1714. Thank you, Nina
Service Request Description: Hi togehter,
could you please place 2 x 6,5 Foot Table here. Thank you, Nina
Service Request Description: Dear Helpdesk,
Can you please help me edit the below renders; EKLI2068 & EKLI2072 – the F&F Read More
Service Request Description: Dear Support helpdesk,
I need the retailer MK Trade adding into the OSI tool so I can complete floor Read More
Service Request Description: Hi,
I need you to include Teknosa (Turkey) in the OSI tool retailer catergory so I can prepare a Read More
Service Request Description: I can’t add the installer for Czech while I can’t choose the country Czech Republic.
Please add so I Read More
Service Request Description: Please delete render ID CABBY 1925 and CABBY 1925
thanks.
Service Request Description: Hello,
could you please Change the 2 following numbers into a Saturn (not a Media Markt):
– Read More
Service Request Description: DEMED1675
Hello,
could you place please 1 x 6,5 foot & 1×10 foot Table.
Thank you,
NIna
Service Request Description: Hi together,
could you please place 1 x 10 Foot TAble for SA Frankfurt Zeil. DESAT1424
Thank Read More
Service Request Description: Hi together,
could you please place 2 x 10 Foot TAble for SA Wuppertal. DESAT1921
Thank you,
Nina
Service Request Description: Hi there,
I am unable to login, I was provided a username, (email + pw) recently changed my Read More
Service Request Description: Hi there,
Could you please change THCOM1513 floorplan retailer from Com7 to IT City and advise on Read More
Service Request Description: hello,
Can you help me ?
I would like to access to this page for submit some floorplan but I can’t.
Service Request Description: Hi, I was looking to change the fixtures for the following store ID: ESFNA1128 (FNAC Marbella).
I Read More
Service Request Description: Hi,
For Renders UEEMA1412 & UEEMA1413 can you please change the retailer from EMART to EMAX Read More
Service Request Description: Hello,
I don’t receive by email the quad report.
it’s possible to resolve this problem because each Read More
Service Request Description: While I’m submitting floorplans it seems that I’m not getting new render-ID’s.
The one that’s being Read More
Service Request Description: Trying to use Store Edit feature to update a render that was supposed to be fixed and it did not get Read More
Service Request Description: I am not able to log in on the main page :(
Could you please solve this :)
Service Request Description: For Local Render ID RUMVD1277 Russia – Please can you change the execution from better to good Read More
Service Request Description: Please change submission with local render ID HUALZ1207 to CZALZ1207 while czech wasn’t in the Read More
Service Request Description: I have submitted the floor plan for CZECH – however, please note I have saved the country as Hungary Read More
Service Request Description: Could you please add the retailer M.Video in the submission tool so we can submit the floorplans for Read More
Service Request Description: Hi all,
I still don’t have a working login for the render tool.
The one I’ve received earlier on Read More
Service Request Description: Hi Anita,
mvideo and country Russia are missing
Thanks Rose
Service Request Description: please add countries to drop down lists
See e-mail date Dec11. thanks
Service Request Description: Please provide Log in for :
Sofia Dos Santos Nogueira
Western Europe Southern, Project Read More
Service Request Description: Hi,
I was submitting a new floorplan and the ID nr will not change and it´s stating as the last one Read More
Service Request Description: Please provide login for:
Sofia Dos Santos Nogueira
v-sodoss@microsoft.com
Kitty Read More