Completed Support Tickets

Submitter Name: Natsuko Okubo
Country: Japan

Service Request Description: Please delete following asset tags from Airtable.
I deleted them on PM tool, but they still apear on Read More

View Ticket ID 1134 Details

Latest Ticket Status: Ticket Completed
Last Status Update: September 13, 2019 at 9:38 am
Date Submitted: September 12, 2019 at 11:15 pm


Submitter Name: Abigail Lacuesta

Service Request Description: I sent in the below names for new tool accounts through the PM Account Creation. Please make sure Read More

View Ticket ID 1133 Details

Latest Ticket Status: Ticket Completed
Last Status Update: September 3, 2019 at 10:19 am
Date Submitted: August 22, 2019 at 7:56 am


Submitter Name: Natsuko Okubo
Country: Japan

Service Request Description: Hello,
I haven’t gotten any response regarding to Support Ticket #1128.
It has been quite Read More

View Ticket ID 1132 Details

Latest Ticket Status: Ticket Completed
Last Status Update: August 8, 2019 at 10:01 am
Date Submitted: August 4, 2019 at 11:02 pm


Submitter Name: Natsuko Okubo
Country: Japan

Service Request Description: Hello,
Could you DELETE 2×6.5′ tables (Asset#7628160, #7628161) from JAYOD1107?
We replaced those Read More

View Ticket ID 1131 Details

Latest Ticket Status: Ticket Completed
Last Status Update: July 30, 2019 at 7:04 am
Date Submitted: July 29, 2019 at 6:15 pm


Submitter Name: Natsuko Okubo
Country: Japan

Service Request Description: Hello,
Could you correct the assets of fixtures below?
-JABIC1067: they are 3x 6.5′ NON-GLASS table. Read More

View Ticket ID 1130 Details

Latest Ticket Status: Ticket Completed
Last Status Update: July 29, 2019 at 9:13 am
Date Submitted: July 28, 2019 at 8:00 pm


Submitter Name: Abigail Lacuesta

Service Request Description: There is a location render ID under just the name Vietnam. It has no info except for asset tag. Can Read More

View Ticket ID 1129 Details

Latest Ticket Status: Ticket Completed
Last Status Update: September 17, 2019 at 2:50 pm
Date Submitted: July 25, 2019 at 9:38 am


Submitter Name: Natsuko Okubo
Country: Japan

Service Request Description: When I submit the asset tags, it always load automatically the JAKSI2580 data which I saved Read More

View Ticket ID 1128 Details

Latest Ticket Status: Ticket Completed
Last Status Update: August 8, 2019 at 10:02 am
Date Submitted: July 25, 2019 at 3:57 am


Submitter Name: Paul Muir
Country: United Kingdom

Service Request Description: USDIX4113. Please can this be changed to UKDIX4113, I pressed the wrong button and didn’t notice.

View Ticket ID 1126 Details

Latest Ticket Status: Ticket Completed
Last Status Update: July 30, 2019 at 3:47 pm
Date Submitted: July 18, 2019 at 7:23 am


Submitter Name: Abbie Lacuesta

Service Request Description: Installer is saying that they are facing issues to submit Pictures/assets #’s related to Read More

View Ticket ID 1125 Details

Latest Ticket Status: Ticket Completed
Last Status Update: August 15, 2019 at 12:36 pm
Date Submitted: July 10, 2019 at 12:45 pm


Submitter Name: Jen Sa
Country: United States

Service Request Description: URGENT.
OSI Floor Submission tool is not allowing me to enter in new store data and generate a new Read More

View Ticket ID 1124 Details

Latest Ticket Status: Ticket Completed
Last Status Update: June 24, 2019 at 3:05 pm
Date Submitted: June 22, 2019 at 11:41 pm


Submitter Name: Abigail Lacuesta

Service Request Description: USCOS3549 will not upload the fixed costco details. I have tried to resubmit several times.

View Ticket ID 1123 Details

Latest Ticket Status: Ticket Completed
Last Status Update: June 17, 2019 at 9:27 am
Date Submitted: June 12, 2019 at 3:33 pm


Submitter Name: Abigail Lacuesta

Service Request Description: Hello,
We just noticed that Hungary is not listed as a country in the Edit Asset Tag link. Can this Read More

View Ticket ID 1122 Details

Latest Ticket Status: Ticket Completed
Last Status Update: June 24, 2019 at 1:58 pm
Date Submitted: June 12, 2019 at 1:22 pm


Submitter Name: Abigail Lacuesta

Service Request Description: Hello,
OSI App is showing Fatal error message. I am seeing a pattern that whoever is the last person Read More

View Ticket ID 1121 Details

Latest Ticket Status: Ticket Completed
Last Status Update: June 12, 2019 at 11:16 am
Date Submitted: June 12, 2019 at 7:55 am


Submitter Name: Abigail Lacuesta

Service Request Description: Hello,
I have about 78 render IDs pending BOM upload. When can I expect these to be uploaded? The Read More

View Ticket ID 1120 Details

Latest Ticket Status: Ticket Completed
Last Status Update: June 12, 2019 at 11:25 am
Date Submitted: June 12, 2019 at 7:25 am


Submitter Name: Natsuko Okubo
Country: Japan

Service Request Description: Please delete following duplicated asset codes.
-JABIC2168: please leave the one with Read More

View Ticket ID 1119 Details

Latest Ticket Status: Ticket Completed
Last Status Update: August 9, 2019 at 8:02 am
Date Submitted: June 10, 2019 at 7:31 am


Submitter Name: Natsuko Okubo
Country: Japan

Service Request Description: Please delete duplicated asset codes on JABIC2165 and leave 2 of them which has photos.

View Ticket ID 1118 Details

Latest Ticket Status: Ticket Completed
Last Status Update: June 13, 2019 at 5:55 pm
Date Submitted: June 10, 2019 at 6:31 am


Submitter Name: Natsuko Okubo
Country: Japan

Service Request Description: All Japanese stores are disappeared from Airtable, Most of stores are disappeared from OSI tool.

View Ticket ID 1117 Details

Latest Ticket Status: Ticket Completed
Last Status Update: June 12, 2019 at 11:26 am
Date Submitted: June 9, 2019 at 2:47 am


Submitter Name: Abigail lacuesta

Service Request Description: Hello,
We seem to have an issue with photos uploading from the installer app. The install team is Read More

View Ticket ID 1116 Details

Latest Ticket Status: Ticket Completed
Last Status Update: June 12, 2019 at 11:38 am
Date Submitted: June 6, 2019 at 9:00 am


Submitter Name: Abigail Lacuesta

Service Request Description: Hello,
I have some installers in the UK having trouble submitting information through the install Read More

View Ticket ID 1115 Details

Latest Ticket Status: Ticket Completed
Last Status Update: June 7, 2019 at 3:49 pm
Date Submitted: June 6, 2019 at 7:43 am


Submitter Name: Abigail Lacuesta

Service Request Description: Please remove v-kafel@microsoft.com as regional PM for new submissions. She no longer works works on Read More

View Ticket ID 1114 Details

Latest Ticket Status: Ticket Completed
Last Status Update: June 7, 2019 at 3:37 pm
Date Submitted: June 4, 2019 at 2:15 pm


Submitter Name: Abigail Lacuesta

Service Request Description: FRDAR3440 was duplicated in the tool and airtable somehow. I already deleted 1 of the renders in Read More

View Ticket ID 1113 Details

Latest Ticket Status: Ticket Completed
Last Status Update: June 12, 2019 at 11:39 am
Date Submitted: June 4, 2019 at 9:36 am


Submitter Name: Abigail Lacuesta

Service Request Description: I have came across a lot of Unnamed Records in the bill of materials. What is causing this?

View Ticket ID 1112 Details

Latest Ticket Status: Ticket Completed
Last Status Update: June 7, 2019 at 3:44 pm
Date Submitted: May 31, 2019 at 1:38 pm


Submitter Name: Abigail Lacuesta

Service Request Description: Hello,
The following skus are new and do not have a asset tag column in airtable. It’s not a hidden Read More

View Ticket ID 1111 Details

Latest Ticket Status: Ticket Completed
Last Status Update: May 30, 2019 at 10:35 am
Date Submitted: May 30, 2019 at 9:07 am


Submitter Name: Abigail Lacuesta

Service Request Description: Hello,
We have trying to update the installer info for UKDIX3395. The information is on the tool, Read More

View Ticket ID 1110 Details

Latest Ticket Status: Ticket Completed
Last Status Update: May 30, 2019 at 9:37 am
Date Submitted: May 29, 2019 at 8:03 am


Submitter Name: Abigail Lacuesta

Service Request Description: Hello,
I am noticing that when someone submits an asset tag, all the data is duplicated. I did a Read More

View Ticket ID 1108 Details

Latest Ticket Status: Ticket Completed
Last Status Update: May 30, 2019 at 8:49 am
Date Submitted: May 29, 2019 at 7:28 am


Submitter Name: Abigail Lacuesta

Service Request Description: Hello,
I cannot access the 2D links sent over from the customer. This window keeps popping up. I Read More

View Ticket ID 1107 Details

Latest Ticket Status: Ticket Completed
Last Status Update: June 12, 2019 at 11:41 am
Date Submitted: May 29, 2019 at 7:11 am


Submitter Name: elun Ng
Country: Vietnam

Service Request Description: I couldn’t submit asset tag. I keyed in all the details and clicked identify fixtures but nothing Read More

View Ticket ID 1106 Details

Latest Ticket Status: Ticket Completed
Last Status Update: May 28, 2019 at 8:28 am
Date Submitted: May 26, 2019 at 7:19 pm


Submitter Name: Paul Muir
Country: United Kingdom

Service Request Description: Hi Support,
I have been trying to put in some floor plans and you have recently solved the problem Read More

View Ticket ID 1105 Details

Latest Ticket Status: Ticket Completed
Last Status Update: May 28, 2019 at 8:37 am
Date Submitted: May 26, 2019 at 2:38 am


Submitter Name: Abigail Lacuesta

Service Request Description: Hello,
When I try to generate a new render Id under United Kingdom, Dixons, it does not create a new Read More

View Ticket ID 1104 Details

Latest Ticket Status: Ticket Completed
Last Status Update: May 25, 2019 at 11:25 pm
Date Submitted: May 25, 2019 at 9:43 pm


Submitter Name: Paul Muir
Country: United Kingdom

Service Request Description: I am unable to submit floor plans as I can no longer generate a Render ID.
When I used this website Read More

View Ticket ID 1103 Details

Latest Ticket Status: Ticket Completed
Last Status Update: May 25, 2019 at 11:27 pm
Date Submitted: May 25, 2019 at 7:52 am


Submitter Name: Abigail Lacuesta

Service Request Description: Is there anyway we can hide these views in airtable from everyone except OSI?
EMEA- Master Read More

View Ticket ID 1102 Details

Latest Ticket Status: Ticket Completed
Last Status Update: May 30, 2019 at 8:13 am
Date Submitted: May 24, 2019 at 8:38 am


Submitter Name: Abigail Lacuesta

Service Request Description: Can you please change the view asset page to view/edit and move it out of the development section? I Read More

View Ticket ID 1101 Details

Latest Ticket Status: Ticket Completed
Last Status Update: May 24, 2019 at 8:25 am
Date Submitted: May 24, 2019 at 7:37 am


Submitter Name: Abigail Lacuesta

Service Request Description: I deleted duplicated submissions on these renders. Please update tool so they do not show duplicates Read More

View Ticket ID 1100 Details

Latest Ticket Status: Ticket Completed
Last Status Update: August 6, 2019 at 10:26 am
Date Submitted: May 22, 2019 at 3:15 pm


Submitter Name: Abigail Lacuesta

Service Request Description: Please reset password in PM Tool for v-sadidi@microsoft.com

View Ticket ID 1099 Details

Latest Ticket Status: Ticket Completed
Last Status Update: May 22, 2019 at 11:10 am
Date Submitted: May 22, 2019 at 9:16 am


Submitter Name: Abigail Lacuesta

Service Request Description: Can you please whitelist the following countries: Vietnam and Philippines? Sub PM cannot get into Read More

View Ticket ID 1098 Details

Latest Ticket Status: Ticket Completed
Last Status Update: May 23, 2019 at 8:50 am
Date Submitted: May 22, 2019 at 7:07 am


Submitter Name: Abbie Lacuesta

Service Request Description: This render was duplicated, BZVIA3296. I deleted it in airtable, but it shows 2 submissions on the Read More

View Ticket ID 1097 Details

Latest Ticket Status: Ticket Completed
Last Status Update: May 20, 2019 at 11:02 pm
Date Submitted: May 15, 2019 at 9:23 am


Submitter Name: Abbie Lacuesta

Service Request Description: Please reset password for Wayne Walsh, v-wawals@microsoft.com.
Forgot his password to the airtable Read More

View Ticket ID 1096 Details

Latest Ticket Status: Ticket Completed
Last Status Update: May 22, 2019 at 11:21 am
Date Submitted: May 13, 2019 at 3:13 pm


Submitter Name: Natsuko Okubo
Country: Japan

Service Request Description: Just realized that the all Modular table got changed to WITH GLASS in airtable.
It might be someone Read More

View Ticket ID 1095 Details

Latest Ticket Status: Ticket Completed
Last Status Update: May 9, 2019 at 3:23 pm
Date Submitted: May 8, 2019 at 10:57 pm


Submitter Name: Natsuko Okubo

View Ticket ID 1094 Details

Latest Ticket Status: Ticket Completed
Last Status Update: May 22, 2019 at 11:22 am
Date Submitted: May 8, 2019 at 10:53 pm


Submitter Name: Natsuko Okubo
Country: Japan

Service Request Description: The store below will have 4x 10′ Modular table WITHOUT GLASS.
JAYOD2349
Yodobashi Camera Read More

View Ticket ID 1093 Details

Latest Ticket Status: Ticket Completed
Last Status Update: May 9, 2019 at 3:25 pm
Date Submitted: May 8, 2019 at 10:52 pm


Submitter Name: Abbie Lacuesta

Service Request Description: New sub PMs need to be added to airtable, 2D planner, PM tool. Please send invite.
Amy Read More

View Ticket ID 1092 Details

Latest Ticket Status: Ticket Completed
Last Status Update: May 3, 2019 at 1:48 pm
Date Submitted: May 3, 2019 at 9:35 am


Submitter Name: Abbie Lacuesta

Service Request Description: All current Japan inlines will need to be changed to sku #NL609-6G. This will need to change on the Read More

View Ticket ID 1091 Details

Latest Ticket Status: Ticket Completed
Last Status Update: May 3, 2019 at 10:22 am
Date Submitted: May 2, 2019 at 4:11 pm


Submitter Name: Abbie Lacuesta

Service Request Description: Please add the following sub PM account
Paul Muir
v-pamuir@microsoft.com

View Ticket ID 1090 Details

Latest Ticket Status: Ticket Completed
Last Status Update: May 3, 2019 at 1:48 pm
Date Submitted: May 2, 2019 at 1:04 pm


Submitter Name: Kitty Albitrouw
Country: Spain

Service Request Description: Is it possible to retrieve the 2D planner made by our former collegue Sofia of the store MSH Read More

View Ticket ID 1089 Details

Latest Ticket Status: Ticket Completed
Last Status Update: May 3, 2019 at 1:17 pm
Date Submitted: May 2, 2019 at 1:36 am


Submitter Name: Natsuko Okubo
Country: Japan

Service Request Description: Hello,
Could you please fix the number of fixtures below?
LRI: JAYOD1183
6.5′ Modular table – 0
The Read More

View Ticket ID 1088 Details

Latest Ticket Status: Ticket Completed
Last Status Update: April 25, 2019 at 7:10 am
Date Submitted: April 25, 2019 at 3:24 am


Submitter Name: Abbie Lacuesta

Service Request Description: Japanese characters not Transferring over.
When PM initially entered in stores, the PM Tool Read More

View Ticket ID 1087 Details

Latest Ticket Status: Ticket Completed
Last Status Update: April 6, 2019 at 12:11 am
Date Submitted: April 4, 2019 at 11:20 am


Submitter Name: Nina
Country: Germany

Service Request Description: I cannot upload the asset tag number for DESAT3180 (Saturn München Riem) because the dropdown box Read More

View Ticket ID 1086 Details

Latest Ticket Status: Ticket Completed
Last Status Update: April 4, 2019 at 8:25 am
Date Submitted: April 4, 2019 at 4:47 am


Submitter Name: Natsuko Okubo
Country: Japan

Service Request Description: Hello,
I haven’t been able to access 2d planner.
https://osi-planner2d.advancingcommunities.us/

View Ticket ID 1085 Details

Latest Ticket Status: Ticket Completed
Last Status Update: April 5, 2019 at 6:09 pm
Date Submitted: April 4, 2019 at 2:07 am


Submitter Name: API Test 3

View Ticket ID 1084 Details

Latest Ticket Status: Ticket Completed
Last Status Update: April 2, 2019 at 10:25 pm
Date Submitted: April 2, 2019 at 10:06 pm


Submitter Name: API Test 2
Country: United States

Service Request Description: Hidden Entry ID Test 1

View Ticket ID 1083 Details

Latest Ticket Status: Ticket Completed
Last Status Update: April 2, 2019 at 10:35 pm
Date Submitted: April 2, 2019 at 9:22 pm


Submitter Name: API Test

Service Request Description: PATCH Test 1

View Ticket ID 1082 Details

Latest Ticket Status: Ticket Completed
Last Status Update: April 2, 2019 at 8:58 pm
Date Submitted: April 2, 2019 at 6:22 pm


Submitter Name: Abbie Lacuesta

Service Request Description: Remove old BOMs so it does not show as a selected fixture in Install App
CABBY1176-Remove Backwall Read More

View Ticket ID 1081 Details

Latest Ticket Status: Ticket Completed
Last Status Update: April 5, 2019 at 6:13 pm
Date Submitted: April 4, 2019 at 11:18 am


Submitter Name: Nafece Khan
Country: Oman

Service Request Description: Dear OSI,
Oman muscat render ID is OMSHA1472 which has been in the system for over a month; today I Read More

View Ticket ID 1080 Details

Latest Ticket Status: Ticket Completed
Last Status Update: April 1, 2019 at 11:53 am
Date Submitted: March 31, 2019 at 2:26 am


Submitter Name: DIDIER sandra
Country: France

Service Request Description: THE SITE has been updated or then I find the place that allows me to have the list of points of sale Read More

View Ticket ID 1079 Details

Latest Ticket Status: Ticket Completed
Last Status Update: April 1, 2019 at 11:55 am
Date Submitted: March 28, 2019 at 12:11 pm


Submitter Name: Nafece Khan
Country: UAE

Service Request Description: Dear OSI,
In the main homepage screen, when I click on reporting I cannot see my EMEA report page Read More

View Ticket ID 1078 Details

Latest Ticket Status: Ticket Completed
Last Status Update: April 1, 2019 at 11:57 am
Date Submitted: March 28, 2019 at 3:41 am


Submitter Name: Kitty Albitrouw
Country: CSH

Service Request Description: I can’t choose Czechoslovakia as a country when I want to add the installer to a submission.
I still Read More

View Ticket ID 1077 Details

Latest Ticket Status: Ticket Completed
Last Status Update: March 28, 2019 at 2:32 am
Date Submitted: March 28, 2019 at 1:47 am


Submitter Name: DIDIER sandra
Country: France

Service Request Description: https://osi-planner2d.advancingcommunities.us/
the website doesnt’ work

View Ticket ID 1076 Details

Latest Ticket Status: Ticket Completed
Last Status Update: April 1, 2019 at 11:59 am
Date Submitted: March 26, 2019 at 5:25 am


Submitter Name: Kitty Albitrouw
Country: Netherlands

Service Request Description: The planner isn’t working again.

View Ticket ID 1075 Details

Latest Ticket Status: Ticket Completed
Last Status Update: April 1, 2019 at 12:00 pm
Date Submitted: March 26, 2019 at 2:41 am


Submitter Name: Sofia Nogueira
Country: Spain

Service Request Description: The 2D planner is not working. Pop´s out a message that page cant be reached.

View Ticket ID 1074 Details

Latest Ticket Status: Ticket Completed
Last Status Update: April 1, 2019 at 12:01 pm
Date Submitted: March 25, 2019 at 6:55 am


Submitter Name: Natsuko Okubo
Country: Japan

Service Request Description: Could you check the submitted asset code of JABIC2221?
I was trying to submit them by Asset Scanner Read More

View Ticket ID 1073 Details

Latest Ticket Status: Ticket Completed
Last Status Update: March 28, 2019 at 2:16 am
Date Submitted: March 25, 2019 at 1:41 am


Submitter Name: Natsuko Okubo
Country: Japan

Service Request Description: When I submitted Asset tag on JABIC1949, I got error and I was trying to submit it again.
It seems Read More

View Ticket ID 1079 Details

Latest Ticket Status: Ticket Completed
Last Status Update: March 28, 2019 at 2:11 am
Date Submitted: March 25, 2019 at 12:45 am


Submitter Name: Abigail Lacuesta

Service Request Description: Hello,
I noticed there was a lot of countries missing their graphics languages. I have attached a Read More

View Ticket ID 1079 Details

Latest Ticket Status: Ticket Completed
Last Status Update: March 28, 2019 at 2:00 am
Date Submitted: March 22, 2019 at 10:26 am


Submitter Name: Nina Junglen
Country: Switzerland

Service Request Description: Hello together,
could you please add the Retailer Melectronics for Switzerland.
Thank you,
Nina

View Ticket ID 1070 Details

Latest Ticket Status: Ticket Completed
Last Status Update: March 28, 2019 at 9:42 am
Date Submitted: March 22, 2019 at 2:23 am


Submitter Name: Abigail Lacuesta

Service Request Description: Hello,
May I please get the list that was sent of all the Graphics Language Country and the Graphics Read More

View Ticket ID 1071 Details

Latest Ticket Status: Ticket Completed
Last Status Update: March 22, 2019 at 4:58 am
Date Submitted: March 21, 2019 at 4:01 pm


Submitter Name: Cathy Bolla
Country: Canada

Service Request Description: I don’t have access to the account login page so I cannot edit a submission.
I do have access to the Read More

View Ticket ID 1079 Details

Latest Ticket Status: Ticket Completed
Last Status Update: March 28, 2019 at 2:06 am
Date Submitted: March 21, 2019 at 1:40 pm


Submitter Name: Abigail Lacuesta

Service Request Description: Is there a way to add a column in airtable that will show install pictures? Maybe a column that has Read More

View Ticket ID 1071 Details

Latest Ticket Status: Ticket Completed
Last Status Update: March 22, 2019 at 4:55 am
Date Submitted: March 20, 2019 at 4:40 pm


Submitter Name: Abigail Lacuesta

Service Request Description: Hello,
On the submit edit page, the PMs are noticing the phone numbers are highlighted in red. It Read More

View Ticket ID 1067 Details

Latest Ticket Status: Ticket Completed
Last Status Update: March 20, 2019 at 5:06 pm
Date Submitted: March 20, 2019 at 4:36 pm


Submitter Name: Abigail Lacuesta

Service Request Description: Asset Tag Page:
On version 1, it is not pulling up the SKUs for all locations. It looks like it’s a Read More

View Ticket ID 1067 Details

Latest Ticket Status: Ticket Completed
Last Status Update: March 20, 2019 at 5:08 pm
Date Submitted: March 20, 2019 at 4:12 pm


Submitter Name: Abigail Lacuesta

Service Request Description: Please see customer requests below:
DONE – Add New Installer Tab-
When adding an installer it Read More

View Ticket ID 1067 Details

Latest Ticket Status: Ticket Completed
Last Status Update: March 20, 2019 at 5:39 pm
Date Submitted: March 20, 2019 at 11:19 am


Submitter Name: Abigail Lacuesta

Service Request Description: Hello,
I just ran into another issue. I am trying to upload quad reports, but the render IDs are not Read More

View Ticket ID 1062 Details

Latest Ticket Status: Ticket Completed
Last Status Update: March 20, 2019 at 9:54 am
Date Submitted: March 20, 2019 at 9:27 am


Submitter Name: Abigail Lacuesta
Country: Canada

Service Request Description: I have been updating the Canada entries to include installation details and I’ve noticed that when Read More

View Ticket ID 1071 Details

Latest Ticket Status: Ticket Completed
Last Status Update: March 22, 2019 at 4:57 am
Date Submitted: March 20, 2019 at 9:19 am


Submitter Name: Abigail Lacuesta
Country: South Africa

Service Request Description: Customer is having an issue with edits page.
“I want to make table amendments to the existing below Read More

View Ticket ID 1063 Details

Latest Ticket Status: Ticket Completed
Last Status Update: March 20, 2019 at 10:22 am
Date Submitted: March 20, 2019 at 7:25 am


Submitter Name: Nafece Khan
Country: UAE

Service Request Description: I cannot seem to make any render adjustments to existing renders as it is prompting me for an Read More

View Ticket ID 1063 Details

Latest Ticket Status: Ticket Completed
Last Status Update: March 20, 2019 at 10:23 am
Date Submitted: March 20, 2019 at 12:57 am


Submitter Name: Nafece Khan
Country: UAE

Service Request Description: Hi,
I would like to edit some details from one of my MRR reigons South Africa, however, when I Read More

View Ticket ID 1063 Details

Latest Ticket Status: Ticket Completed
Last Status Update: March 20, 2019 at 10:27 am
Date Submitted: March 19, 2019 at 5:32 am


Submitter Name: Kitty Albitrouw
Country: Netherlands

Service Request Description: When I try to open the page to use the planner I get the error message below, I’ve refreshed the Read More

View Ticket ID 1056 Details

Latest Ticket Status: Ticket Completed
Last Status Update: March 18, 2019 at 6:48 am
Date Submitted: March 18, 2019 at 2:20 am


Submitter Name: Nina Junglen
Country: Germany

Service Request Description: Hi togehter,
could you please place the following Tables for Experts:
DEEXP1715 – 1 x10 Foot Read More

View Ticket ID 1054 Details

Latest Ticket Status: Ticket Completed
Last Status Update: April 2, 2019 at 7:46 pm
Date Submitted: March 1, 2019 at 8:08 am


Submitter Name: Nina Junglen
Country: Germany

Service Request Description: Hello together,
could you please place the following furniture:
DEMED1682 – 2 extra 6,5 Foot Read More

View Ticket ID 1053 Details

Latest Ticket Status: Ticket Completed
Last Status Update: April 2, 2019 at 7:46 pm
Date Submitted: March 1, 2019 at 7:52 am


Submitter Name: Sofia Nogueira
Country: Spain

Service Request Description: Please replace the extisting table for a 10¨table at this store: ESECI2366

View Ticket ID 1052 Details

Latest Ticket Status: Ticket Completed
Last Status Update: April 2, 2019 at 7:45 pm
Date Submitted: March 1, 2019 at 4:56 am


Submitter Name: Kitty Albitrouw
Country: Netherlands

Service Request Description: There is a error while trying to email or download a 2D render.
This regards NLMED1604.

View Ticket ID 1051 Details

Latest Ticket Status: Ticket Completed
Last Status Update: April 2, 2019 at 7:45 pm
Date Submitted: March 1, 2019 at 4:17 am


Submitter Name: Nina Junglen
Country: Germany

Service Request Description: Hello together,
could you please place the following furnitures:
Best Store
DEMED1423 – 3 x 10 Foot Read More

View Ticket ID 1050 Details

Latest Ticket Status: Ticket Completed
Last Status Update: April 2, 2019 at 7:44 pm
Date Submitted: March 1, 2019 at 2:25 am


Submitter Name: Sofia Nogueira
Country: Spain

Service Request Description: Could you please add 2 tables of 10¨ + 1 PCT to the following store Mediamarkt Prat (Cornella) under Read More

View Ticket ID 1052 Details

Latest Ticket Status: Ticket Completed
Last Status Update: April 2, 2019 at 7:43 pm
Date Submitted: March 1, 2019 at 1:07 am


Submitter Name: Sofia Nogueira
Country: Spain

Service Request Description: Could you please add 1 table of 10¨ to the following store Media Markt San Sebastian De Los Reyes Read More

View Ticket ID 1051 Details

Latest Ticket Status: Ticket Completed
Last Status Update: April 2, 2019 at 7:43 pm
Date Submitted: March 1, 2019 at 1:02 am


Submitter Name: Sofia Nogueira
Country: Spain

Service Request Description: Could you please add 1 table of 10¨ to the following store Mediamarkt Castellana under the Read More

View Ticket ID 1050 Details

Latest Ticket Status: Ticket Completed
Last Status Update: April 2, 2019 at 7:42 pm
Date Submitted: March 1, 2019 at 1:00 am


Submitter Name: Nina Junglen
Country: Germany

Service Request Description: Hello together,
could you plese place the order of 2 x 6,5 Tables for:
DEEXP1709& Read More

View Ticket ID 1049 Details

Latest Ticket Status: Ticket Completed
Last Status Update: April 2, 2019 at 7:42 pm
Date Submitted: February 28, 2019 at 12:35 pm


Submitter Name: Nina Junglen
Country: Germany

Service Request Description: Hello,
could you please place the following tables:
DEMED1675- 1 x10 Foot
DEMED1423 – 2 x 10 Foot Read More

View Ticket ID 1048 Details

Latest Ticket Status: Ticket Completed
Last Status Update: April 2, 2019 at 7:41 pm
Date Submitted: February 28, 2019 at 11:57 am


Submitter Name: Nina Junglen
Country: Switzerland

Service Request Description: Hello,
could you please place the following furniture for switzerland:
SWMED1522 – 1 x 10 Foot Read More

View Ticket ID 1047 Details

Latest Ticket Status: Ticket Completed
Last Status Update: April 2, 2019 at 7:41 pm
Date Submitted: February 28, 2019 at 11:28 am


Submitter Name: Nina Junglen
Country: Austria

Service Request Description: Hi together,
ATMED2221 – please add the 2 x 6,5 Tables.
Thank you,
Nina

View Ticket ID 1046 Details

Latest Ticket Status: Ticket Completed
Last Status Update: April 2, 2019 at 7:40 pm
Date Submitted: February 28, 2019 at 8:18 am


Submitter Name: Nina Junglen
Country: Austria

Service Request Description: Hello together,
could you please at for Austria the following tables:
2 x 6,5 Foot for the Read More

View Ticket ID 1045 Details

Latest Ticket Status: Ticket Completed
Last Status Update: April 2, 2019 at 7:40 pm
Date Submitted: February 28, 2019 at 8:11 am


Submitter Name: Nafece Khan
Country: Hungary

Service Request Description: HUALZ1116 – there appears to be a render in the system which is incorrect; it shows x3 6.5ft tables Read More

View Ticket ID 1044 Details

Latest Ticket Status: Ticket Completed
Last Status Update: February 28, 2019 at 6:25 am
Date Submitted: February 28, 2019 at 1:05 am


Submitter Name: Nina Junglen
Country: Germany

Service Request Description: Hi together,
DEMED1426 could you please update a curved & and an 10 Foot Table here.
Thank Read More

View Ticket ID 1042 Details

Latest Ticket Status: Ticket Completed
Last Status Update: February 27, 2019 at 9:24 am
Date Submitted: February 27, 2019 at 7:02 am


Submitter Name: Nina Junglen
Country: Germany

Service Request Description: Hi togehter,
could you please place 2 x 6,5 Foot Table at DEEXP1709. Thank you, Nina

View Ticket ID 1043 Details

Latest Ticket Status: Ticket Completed
Last Status Update: February 27, 2019 at 9:25 am
Date Submitted: February 27, 2019 at 6:52 am


Submitter Name: Nina Junglen
Country: Germany

Service Request Description: Hi togehter,
could you please place 2 x 6,5 Foot Table at DEEXP1714. Thank you, Nina

View Ticket ID 1043 Details

Latest Ticket Status: Ticket Completed
Last Status Update: February 27, 2019 at 9:25 am
Date Submitted: February 27, 2019 at 6:52 am


Submitter Name: Nina Junglen
Country: Germany

Service Request Description: Hi togehter,
could you please place 2 x 6,5 Foot Table here. Thank you, Nina

View Ticket ID 1043 Details

Latest Ticket Status: Ticket Completed
Last Status Update: February 27, 2019 at 9:26 am
Date Submitted: February 27, 2019 at 6:50 am


Submitter Name: Nafece Khan
Country: UAE

Service Request Description: Dear Helpdesk,
Can you please help me edit the below renders; EKLI2068 & EKLI2072 – the F&F Read More

View Ticket ID 1045 Details

Latest Ticket Status: Ticket Completed
Last Status Update: March 28, 2019 at 9:43 am
Date Submitted: February 27, 2019 at 1:42 am


Submitter Name: Nafece Khan Khan
Country: Latvia

Service Request Description: Dear Support helpdesk,
I need the retailer MK Trade adding into the OSI tool so I can complete floor Read More

View Ticket ID 1043 Details

Latest Ticket Status: Ticket Completed
Last Status Update: April 4, 2019 at 8:27 am
Date Submitted: February 26, 2019 at 11:04 pm


Submitter Name: Nafece Khan Khan
Country: Turkey

Service Request Description: Hi,
I need you to include Teknosa (Turkey) in the OSI tool retailer catergory so I can prepare a Read More

View Ticket ID 1063 Details

Latest Ticket Status: Ticket Completed
Last Status Update: March 20, 2019 at 10:32 am
Date Submitted: February 25, 2019 at 6:33 am


Submitter Name: Kitty Albitrouw

Service Request Description: I can’t add the installer for Czech while I can’t choose the country Czech Republic.
Please add so I Read More

View Ticket ID 1043 Details

Latest Ticket Status: Ticket Completed
Last Status Update: February 27, 2019 at 9:42 am
Date Submitted: February 25, 2019 at 12:50 am


Submitter Name: Cathy Bolla Bolla
Country: Canada

Service Request Description: Please delete render ID CABBY 1925 and CABBY 1925
thanks.

View Ticket ID 1033 Details

Latest Ticket Status: Ticket Completed
Last Status Update: February 21, 2019 at 12:31 am
Date Submitted: February 15, 2019 at 8:11 am


Submitter Name: Nina Junglen
Country: Austria

Service Request Description: Hello,
could you please Change the 2 following numbers into a Saturn (not a Media Markt):
Read More

View Ticket ID 1034 Details

Latest Ticket Status: Ticket Completed
Last Status Update: February 21, 2019 at 12:32 am
Date Submitted: February 15, 2019 at 2:40 am


Submitter Name: Nina Junglen
Country: Germany

Service Request Description: DEMED1675
Hello,
could you place please 1 x 6,5 foot & 1×10 foot Table.
Thank you,
NIna

View Ticket ID 1030 Details

Latest Ticket Status: Ticket Completed
Last Status Update: February 14, 2019 at 8:02 am
Date Submitted: February 14, 2019 at 5:25 am


Submitter Name: Nina Junglen
Country: Germany

Service Request Description: Hi together,
could you please place 1 x 10 Foot TAble for SA Frankfurt Zeil. DESAT1424
Thank Read More

View Ticket ID 1031 Details

Latest Ticket Status: Ticket Completed
Last Status Update: February 14, 2019 at 8:02 am
Date Submitted: February 14, 2019 at 5:19 am


Submitter Name: Nina Junglen
Country: Germany

Service Request Description: Hi together,
could you please place 2 x 10 Foot TAble for SA Wuppertal. DESAT1921
Thank you,
Nina

View Ticket ID 1031 Details

Latest Ticket Status: Ticket Completed
Last Status Update: February 14, 2019 at 8:02 am
Date Submitted: February 14, 2019 at 5:16 am


Submitter Name: Jen Sa
Country: United States

Service Request Description: Hi there,
I am unable to login, I was provided a username, (email + pw) recently changed my Read More

View Ticket ID 1031 Details

Latest Ticket Status: Ticket Completed
Last Status Update: February 14, 2019 at 8:03 am
Date Submitted: February 11, 2019 at 1:37 pm


Submitter Name: elun Ng Ng
Country: Thailand

Service Request Description: Hi there,
Could you please change THCOM1513 floorplan retailer from Com7 to IT City and advise on Read More

View Ticket ID 1031 Details

Latest Ticket Status: Ticket Completed
Last Status Update: February 14, 2019 at 8:03 am
Date Submitted: February 10, 2019 at 9:10 pm


Submitter Name: DIDIER sandra
Country: France

Service Request Description: hello,
Can you help me ?
I would like to access to this page for submit some floorplan but I can’t.

View Ticket ID 1031 Details

Latest Ticket Status: Ticket Completed
Last Status Update: February 14, 2019 at 8:08 am
Date Submitted: February 7, 2019 at 1:28 am


Submitter Name: Sofia Nogueira
Country: Spain

Service Request Description: Hi, I was looking to change the fixtures for the following store ID: ESFNA1128 (FNAC Marbella).
I Read More

View Ticket ID 1022 Details

Latest Ticket Status: Ticket Completed
Last Status Update: February 6, 2019 at 9:37 am
Date Submitted: February 6, 2019 at 8:19 am


Submitter Name: Nafece Khan Khan
Country: UAE

Service Request Description: Hi,
For Renders UEEMA1412 & UEEMA1413 can you please change the retailer from EMART to EMAX Read More

View Ticket ID 1023 Details

Latest Ticket Status: Ticket Completed
Last Status Update: February 6, 2019 at 9:39 am
Date Submitted: February 6, 2019 at 1:56 am


Submitter Name: DIDIER SANDRA
Country: France

Service Request Description: Hello,
I don’t receive by email the quad report.
it’s possible to resolve this problem because each Read More

View Ticket ID 1023 Details

Latest Ticket Status: Ticket Completed
Last Status Update: February 6, 2019 at 9:41 am
Date Submitted: February 4, 2019 at 1:18 am


Submitter Name: Kitty Albitrouw
Country: Netherlands

Service Request Description: While I’m submitting floorplans it seems that I’m not getting new render-ID’s.
The one that’s being Read More

View Ticket ID 1023 Details

Latest Ticket Status: Ticket Completed
Last Status Update: February 6, 2019 at 9:43 am
Date Submitted: January 31, 2019 at 7:46 am


Submitter Name: Holly Swartos
Country: Argentina

Service Request Description: Trying to use Store Edit feature to update a render that was supposed to be fixed and it did not get Read More

View Ticket ID 1043 Details

Latest Ticket Status: Ticket Completed
Last Status Update: February 27, 2019 at 9:36 am
Date Submitted: January 29, 2019 at 8:46 am


Submitter Name: Rosemarie Broek

Service Request Description: I am not able to log in on the main page :(
Could you please solve this :)

View Ticket ID 1023 Details

Latest Ticket Status: Ticket Completed
Last Status Update: February 6, 2019 at 9:46 am
Date Submitted: January 29, 2019 at 7:57 am


Submitter Name: Nafece Khan
Country: UAE

Service Request Description: For Local Render ID RUMVD1277 Russia – Please can you change the execution from better to good Read More

View Ticket ID 1023 Details

Latest Ticket Status: Ticket Completed
Last Status Update: February 6, 2019 at 9:47 am
Date Submitted: January 23, 2019 at 5:17 am


Submitter Name: Kitty Albitrouw
Country: The Netherlands

Service Request Description: Please change submission with local render ID HUALZ1207 to CZALZ1207 while czech wasn’t in the Read More

View Ticket ID 1014 Details

Latest Ticket Status: Ticket Completed
Last Status Update: January 21, 2019 at 6:09 pm
Date Submitted: January 21, 2019 at 8:42 am


Submitter Name: Nafece Khan

Service Request Description: I have submitted the floor plan for CZECH – however, please note I have saved the country as Hungary Read More

View Ticket ID 1015 Details

Latest Ticket Status: Ticket Completed
Last Status Update: January 21, 2019 at 6:15 pm
Date Submitted: January 16, 2019 at 6:13 am


Submitter Name: Kitty Albitrouw

Service Request Description: Could you please add the retailer M.Video in the submission tool so we can submit the floorplans for Read More

View Ticket ID 1011 Details

Latest Ticket Status: Ticket Completed
Last Status Update: January 15, 2019 at 5:44 pm
Date Submitted: January 15, 2019 at 7:37 am


Submitter Name: Kitty Albitrouw

Service Request Description: Hi all,
I still don’t have a working login for the render tool.
The one I’ve received earlier on Read More

View Ticket ID 1009 Details

Latest Ticket Status: Ticket Completed
Last Status Update: January 15, 2019 at 6:20 am
Date Submitted: January 15, 2019 at 5:12 am


Submitter Name: Rosemarie Broek

Service Request Description: Hi Anita,
mvideo and country Russia are missing
Thanks Rose

View Ticket ID 1013 Details

Latest Ticket Status: Ticket Completed
Last Status Update: January 17, 2019 at 1:44 pm
Date Submitted: January 15, 2019 at 2:24 am


Submitter Name: Rose Broek

Service Request Description: please add countries to drop down lists
See e-mail date Dec11. thanks

View Ticket ID 1013 Details

Latest Ticket Status: Ticket Completed
Last Status Update: January 17, 2019 at 4:27 pm
Date Submitted: December 17, 2018 at 1:42 am


Submitter Name: Rose b

Service Request Description: Please provide Log in for :
Sofia Dos Santos Nogueira
Western Europe Southern, Project Read More

View Ticket ID 1005 Details

Latest Ticket Status: Ticket Completed
Last Status Update: December 11, 2018 at 1:06 pm
Date Submitted: November 27, 2018 at 2:26 am


Submitter Name: Sofia Nogueira

Service Request Description: Hi,
I was submitting a new floorplan and the ID nr will not change and it´s stating as the last one Read More

View Ticket ID 1006 Details

Latest Ticket Status: Ticket Completed
Last Status Update: December 11, 2018 at 1:06 pm
Date Submitted: November 26, 2018 at 12:50 am


Submitter Name: Rose B

Service Request Description: Please provide login for:
Sofia Dos Santos Nogueira
v-sodoss@microsoft.com
Kitty Read More

View Ticket ID 1006 Details

Latest Ticket Status: Ticket Completed
Last Status Update: December 11, 2018 at 1:06 pm
Date Submitted: November 23, 2018 at 4:09 am


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