Completed Support Tickets

Submitter Name: Abigail Lacuesta Service Request Description: There is a render ID under “Japan” It has 2 asset tags connected to it. These asset tags belong to Read More View Ticket ID 1136 Details
Latest Ticket Status: Ticket Completed Last Status Update: October 15, 2019 at 7:52 am Date Submitted: October 7, 2019 at 10:03 am

Submitter Name: Natsuko Okubo Country: Japan Service Request Description: Hello, Please correct the number of inlines (NL609-6G) as below. LRI Current Correct number Store Read More View Ticket ID 1135 Details
Latest Ticket Status: Ticket Completed Last Status Update: September 26, 2019 at 7:51 am Date Submitted: September 25, 2019 at 7:44 pm

Submitter Name: Natsuko Okubo Country: Japan Service Request Description: Please delete following asset tags from Airtable. I deleted them on PM tool, but they still apear on Read More View Ticket ID 1134 Details
Latest Ticket Status: Ticket Completed Last Status Update: September 13, 2019 at 9:38 am Date Submitted: September 12, 2019 at 11:15 pm

Submitter Name: Abigail Lacuesta Service Request Description: I sent in the below names for new tool accounts through the PM Account Creation. Please make sure Read More View Ticket ID 1133 Details
Latest Ticket Status: Ticket Completed Last Status Update: September 3, 2019 at 10:19 am Date Submitted: August 22, 2019 at 7:56 am

Submitter Name: Natsuko Okubo Country: Japan Service Request Description: Hello, I haven’t gotten any response regarding to Support Ticket #1128. It has been quite Read More View Ticket ID 1132 Details
Latest Ticket Status: Ticket Completed Last Status Update: August 8, 2019 at 10:01 am Date Submitted: August 4, 2019 at 11:02 pm

Submitter Name: Natsuko Okubo Country: Japan Service Request Description: Hello, Could you DELETE 2×6.5′ tables (Asset#7628160, #7628161) from JAYOD1107? We replaced those Read More View Ticket ID 1131 Details
Latest Ticket Status: Ticket Completed Last Status Update: July 30, 2019 at 7:04 am Date Submitted: July 29, 2019 at 6:15 pm

Submitter Name: Natsuko Okubo Country: Japan Service Request Description: Hello, Could you correct the assets of fixtures below? -JABIC1067: they are 3x 6.5′ NON-GLASS table. Read More View Ticket ID 1130 Details
Latest Ticket Status: Ticket Completed Last Status Update: July 29, 2019 at 9:13 am Date Submitted: July 28, 2019 at 8:00 pm

Submitter Name: Abigail Lacuesta Service Request Description: There is a location render ID under just the name Vietnam. It has no info except for asset tag. Can Read More View Ticket ID 1129 Details
Latest Ticket Status: Ticket Completed Last Status Update: September 17, 2019 at 2:50 pm Date Submitted: July 25, 2019 at 9:38 am

Submitter Name: Natsuko Okubo Country: Japan Service Request Description: When I submit the asset tags, it always load automatically the JAKSI2580 data which I saved Read More View Ticket ID 1128 Details
Latest Ticket Status: Ticket Completed Last Status Update: August 8, 2019 at 10:02 am Date Submitted: July 25, 2019 at 3:57 am

Submitter Name: Abigail Lacuesta Country: Colombia Service Request Description: Hello, When the installer is trying to scan asset tags for Columbia, there are two versions. Read More View Ticket ID 1127 Details
Latest Ticket Status: Ticket Completed Last Status Update: November 6, 2019 at 7:12 am Date Submitted: July 24, 2019 at 8:15 am

Submitter Name: Paul Muir Country: United Kingdom Service Request Description: USDIX4113. Please can this be changed to UKDIX4113, I pressed the wrong button and didn’t notice. View Ticket ID 1126 Details
Latest Ticket Status: Ticket Completed Last Status Update: July 30, 2019 at 3:47 pm Date Submitted: July 18, 2019 at 7:23 am

Submitter Name: Abbie Lacuesta Service Request Description: Installer is saying that they are facing issues to submit Pictures/assets #’s related to Read More View Ticket ID 1125 Details
Latest Ticket Status: Ticket Completed Last Status Update: August 15, 2019 at 12:36 pm Date Submitted: July 10, 2019 at 12:45 pm

Submitter Name: Jen Sa Country: United States Service Request Description: URGENT. OSI Floor Submission tool is not allowing me to enter in new store data and generate a new Read More View Ticket ID 1124 Details
Latest Ticket Status: Ticket Completed Last Status Update: June 24, 2019 at 3:05 pm Date Submitted: June 22, 2019 at 11:41 pm

Submitter Name: Abigail Lacuesta Service Request Description: USCOS3549 will not upload the fixed costco details. I have tried to resubmit several times. View Ticket ID 1123 Details
Latest Ticket Status: Ticket Completed Last Status Update: June 17, 2019 at 9:27 am Date Submitted: June 12, 2019 at 3:33 pm

Submitter Name: Abigail Lacuesta Service Request Description: Hello, We just noticed that Hungary is not listed as a country in the Edit Asset Tag link. Can this Read More View Ticket ID 1122 Details
Latest Ticket Status: Ticket Completed Last Status Update: June 24, 2019 at 1:58 pm Date Submitted: June 12, 2019 at 1:22 pm

Submitter Name: Abigail Lacuesta Service Request Description: Hello, OSI App is showing Fatal error message. I am seeing a pattern that whoever is the last person Read More View Ticket ID 1121 Details
Latest Ticket Status: Ticket Completed Last Status Update: June 12, 2019 at 11:16 am Date Submitted: June 12, 2019 at 7:55 am

Submitter Name: Abigail Lacuesta Service Request Description: Hello, I have about 78 render IDs pending BOM upload. When can I expect these to be uploaded? The Read More View Ticket ID 1120 Details
Latest Ticket Status: Ticket Completed Last Status Update: June 12, 2019 at 11:25 am Date Submitted: June 12, 2019 at 7:25 am

Submitter Name: Natsuko Okubo Country: Japan Service Request Description: Please delete following duplicated asset codes. -JABIC2168: please leave the one with Read More View Ticket ID 1119 Details
Latest Ticket Status: Ticket Completed Last Status Update: August 9, 2019 at 8:02 am Date Submitted: June 10, 2019 at 7:31 am

Submitter Name: Natsuko Okubo Country: Japan Service Request Description: Please delete duplicated asset codes on JABIC2165 and leave 2 of them which has photos. View Ticket ID 1118 Details
Latest Ticket Status: Ticket Completed Last Status Update: June 13, 2019 at 5:55 pm Date Submitted: June 10, 2019 at 6:31 am

Submitter Name: Natsuko Okubo Country: Japan Service Request Description: All Japanese stores are disappeared from Airtable, Most of stores are disappeared from OSI tool. View Ticket ID 1117 Details
Latest Ticket Status: Ticket Completed Last Status Update: June 12, 2019 at 11:26 am Date Submitted: June 9, 2019 at 2:47 am

Submitter Name: Abigail lacuesta Service Request Description: Hello, We seem to have an issue with photos uploading from the installer app. The install team is Read More View Ticket ID 1116 Details
Latest Ticket Status: Ticket Completed Last Status Update: June 12, 2019 at 11:38 am Date Submitted: June 6, 2019 at 9:00 am

Submitter Name: Abigail Lacuesta Service Request Description: Hello, I have some installers in the UK having trouble submitting information through the install Read More View Ticket ID 1115 Details
Latest Ticket Status: Ticket Completed Last Status Update: June 7, 2019 at 3:49 pm Date Submitted: June 6, 2019 at 7:43 am

Submitter Name: Abigail Lacuesta Service Request Description: Please remove v-kafel@microsoft.com as regional PM for new submissions. She no longer works works on Read More View Ticket ID 1114 Details
Latest Ticket Status: Ticket Completed Last Status Update: June 7, 2019 at 3:37 pm Date Submitted: June 4, 2019 at 2:15 pm

Submitter Name: Abigail Lacuesta Service Request Description: FRDAR3440 was duplicated in the tool and airtable somehow. I already deleted 1 of the renders in Read More View Ticket ID 1113 Details
Latest Ticket Status: Ticket Completed Last Status Update: June 12, 2019 at 11:39 am Date Submitted: June 4, 2019 at 9:36 am

Submitter Name: Abigail Lacuesta Service Request Description: I have came across a lot of Unnamed Records in the bill of materials. What is causing this? View Ticket ID 1112 Details
Latest Ticket Status: Ticket Completed Last Status Update: June 7, 2019 at 3:44 pm Date Submitted: May 31, 2019 at 1:38 pm

Submitter Name: Abigail Lacuesta Service Request Description: Hello, The following skus are new and do not have a asset tag column in airtable. It’s not a hidden Read More View Ticket ID 1111 Details
Latest Ticket Status: Ticket Completed Last Status Update: May 30, 2019 at 10:35 am Date Submitted: May 30, 2019 at 9:07 am

Submitter Name: Abigail Lacuesta Service Request Description: Hello, We have trying to update the installer info for UKDIX3395. The information is on the tool, Read More View Ticket ID 1110 Details
Latest Ticket Status: Ticket Completed Last Status Update: May 30, 2019 at 9:37 am Date Submitted: May 29, 2019 at 8:03 am

Submitter Name: Abigail Lacuesta Service Request Description: Hello, I noticed there are a lot of scanned asset tags, but no render ID connected to them. Is there Read More View Ticket ID 1109 Details
Latest Ticket Status: Ticket Completed Last Status Update: November 6, 2019 at 7:13 am Date Submitted: May 29, 2019 at 7:41 am

Submitter Name: Abigail Lacuesta Service Request Description: Hello, I am noticing that when someone submits an asset tag, all the data is duplicated. I did a Read More View Ticket ID 1108 Details
Latest Ticket Status: Ticket Completed Last Status Update: May 30, 2019 at 8:49 am Date Submitted: May 29, 2019 at 7:28 am

Submitter Name: Abigail Lacuesta Service Request Description: Hello, I cannot access the 2D links sent over from the customer. This window keeps popping up. I Read More View Ticket ID 1107 Details
Latest Ticket Status: Ticket Completed Last Status Update: June 12, 2019 at 11:41 am Date Submitted: May 29, 2019 at 7:11 am

Submitter Name: elun Ng Country: Vietnam Service Request Description: I couldn’t submit asset tag. I keyed in all the details and clicked identify fixtures but nothing Read More View Ticket ID 1106 Details
Latest Ticket Status: Ticket Completed Last Status Update: May 28, 2019 at 8:28 am Date Submitted: May 26, 2019 at 7:19 pm

Submitter Name: Paul Muir Country: United Kingdom Service Request Description: Hi Support, I have been trying to put in some floor plans and you have recently solved the problem Read More View Ticket ID 1105 Details
Latest Ticket Status: Ticket Completed Last Status Update: May 28, 2019 at 8:37 am Date Submitted: May 26, 2019 at 2:38 am

Submitter Name: Abigail Lacuesta Service Request Description: Hello, When I try to generate a new render Id under United Kingdom, Dixons, it does not create a new Read More View Ticket ID 1104 Details
Latest Ticket Status: Ticket Completed Last Status Update: May 25, 2019 at 11:25 pm Date Submitted: May 25, 2019 at 9:43 pm

Submitter Name: Paul Muir Country: United Kingdom Service Request Description: I am unable to submit floor plans as I can no longer generate a Render ID. When I used this website Read More View Ticket ID 1103 Details
Latest Ticket Status: Ticket Completed Last Status Update: May 25, 2019 at 11:27 pm Date Submitted: May 25, 2019 at 7:52 am

Submitter Name: Abigail Lacuesta Service Request Description: Is there anyway we can hide these views in airtable from everyone except OSI? EMEA- Master Read More View Ticket ID 1102 Details
Latest Ticket Status: Ticket Completed Last Status Update: May 30, 2019 at 8:13 am Date Submitted: May 24, 2019 at 8:38 am

Submitter Name: Abigail Lacuesta Service Request Description: Can you please change the view asset page to view/edit and move it out of the development section? I Read More View Ticket ID 1101 Details
Latest Ticket Status: Ticket Completed Last Status Update: May 24, 2019 at 8:25 am Date Submitted: May 24, 2019 at 7:37 am

Submitter Name: Abigail Lacuesta Service Request Description: I deleted duplicated submissions on these renders. Please update tool so they do not show duplicates Read More View Ticket ID 1100 Details
Latest Ticket Status: Ticket Completed Last Status Update: August 6, 2019 at 10:26 am Date Submitted: May 22, 2019 at 3:15 pm

Submitter Name: Abigail Lacuesta Service Request Description: Please reset password in PM Tool for v-sadidi@microsoft.com View Ticket ID 1099 Details
Latest Ticket Status: Ticket Completed Last Status Update: May 22, 2019 at 11:10 am Date Submitted: May 22, 2019 at 9:16 am

Submitter Name: Abigail Lacuesta Service Request Description: Can you please whitelist the following countries: Vietnam and Philippines? Sub PM cannot get into Read More View Ticket ID 1098 Details
Latest Ticket Status: Ticket Completed Last Status Update: May 23, 2019 at 8:50 am Date Submitted: May 22, 2019 at 7:07 am

Submitter Name: Abbie Lacuesta Service Request Description: This render was duplicated, BZVIA3296. I deleted it in airtable, but it shows 2 submissions on the Read More View Ticket ID 1097 Details
Latest Ticket Status: Ticket Completed Last Status Update: May 20, 2019 at 11:02 pm Date Submitted: May 15, 2019 at 9:23 am

Submitter Name: Abbie Lacuesta Service Request Description: Please reset password for Wayne Walsh, v-wawals@microsoft.com. Forgot his password to the airtable Read More View Ticket ID 1096 Details
Latest Ticket Status: Ticket Completed Last Status Update: May 22, 2019 at 11:21 am Date Submitted: May 13, 2019 at 3:13 pm

Submitter Name: Natsuko Okubo Country: Japan Service Request Description: Just realized that the all Modular table got changed to WITH GLASS in airtable. It might be someone Read More View Ticket ID 1095 Details
Latest Ticket Status: Ticket Completed Last Status Update: May 9, 2019 at 3:23 pm Date Submitted: May 8, 2019 at 10:57 pm

Submitter Name: Natsuko Okubo View Ticket ID 1094 Details
Latest Ticket Status: Ticket Completed Last Status Update: May 22, 2019 at 11:22 am Date Submitted: May 8, 2019 at 10:53 pm

Submitter Name: Natsuko Okubo Country: Japan Service Request Description: The store below will have 4x 10′ Modular table WITHOUT GLASS. JAYOD2349 Yodobashi Camera Read More View Ticket ID 1093 Details
Latest Ticket Status: Ticket Completed Last Status Update: May 9, 2019 at 3:25 pm Date Submitted: May 8, 2019 at 10:52 pm

Submitter Name: Abbie Lacuesta Service Request Description: New sub PMs need to be added to airtable, 2D planner, PM tool. Please send invite. Amy Read More View Ticket ID 1092 Details
Latest Ticket Status: Ticket Completed Last Status Update: May 3, 2019 at 1:48 pm Date Submitted: May 3, 2019 at 9:35 am

Submitter Name: Abbie Lacuesta Service Request Description: All current Japan inlines will need to be changed to sku #NL609-6G. This will need to change on the Read More View Ticket ID 1091 Details
Latest Ticket Status: Ticket Completed Last Status Update: May 3, 2019 at 10:22 am Date Submitted: May 2, 2019 at 4:11 pm

Submitter Name: Abbie Lacuesta Service Request Description: Please add the following sub PM account Paul Muir v-pamuir@microsoft.com View Ticket ID 1090 Details
Latest Ticket Status: Ticket Completed Last Status Update: May 3, 2019 at 1:48 pm Date Submitted: May 2, 2019 at 1:04 pm

Submitter Name: Kitty Albitrouw Country: Spain Service Request Description: Is it possible to retrieve the 2D planner made by our former collegue Sofia of the store MSH Read More View Ticket ID 1089 Details
Latest Ticket Status: Ticket Completed Last Status Update: May 3, 2019 at 1:17 pm Date Submitted: May 2, 2019 at 1:36 am

Submitter Name: Natsuko Okubo Country: Japan Service Request Description: Hello, Could you please fix the number of fixtures below? LRI: JAYOD1183 6.5′ Modular table – 0 The Read More View Ticket ID 1088 Details
Latest Ticket Status: Ticket Completed Last Status Update: April 25, 2019 at 7:10 am Date Submitted: April 25, 2019 at 3:24 am

Submitter Name: Abbie Lacuesta Service Request Description: Japanese characters not Transferring over. When PM initially entered in stores, the PM Tool Read More View Ticket ID 1087 Details
Latest Ticket Status: Ticket Completed Last Status Update: April 6, 2019 at 12:11 am Date Submitted: April 4, 2019 at 11:20 am

Submitter Name: Nina Country: Germany Service Request Description: I cannot upload the asset tag number for DESAT3180 (Saturn München Riem) because the dropdown box Read More View Ticket ID 1086 Details
Latest Ticket Status: Ticket Completed Last Status Update: April 4, 2019 at 8:25 am Date Submitted: April 4, 2019 at 4:47 am

Submitter Name: Natsuko Okubo Country: Japan Service Request Description: Hello, I haven’t been able to access 2d planner. https://osi-planner2d.advancingcommunities.us/ View Ticket ID 1085 Details
Latest Ticket Status: Ticket Completed Last Status Update: April 5, 2019 at 6:09 pm Date Submitted: April 4, 2019 at 2:07 am

Submitter Name: API Test 3 View Ticket ID 1084 Details
Latest Ticket Status: Ticket Completed Last Status Update: April 2, 2019 at 10:25 pm Date Submitted: April 2, 2019 at 10:06 pm

Submitter Name: API Test 2 Country: United States Service Request Description: Hidden Entry ID Test 1 View Ticket ID 1083 Details
Latest Ticket Status: Ticket Completed Last Status Update: April 2, 2019 at 10:35 pm Date Submitted: April 2, 2019 at 9:22 pm

Submitter Name: API Test Service Request Description: PATCH Test 1 View Ticket ID 1082 Details
Latest Ticket Status: Ticket Completed Last Status Update: April 2, 2019 at 8:58 pm Date Submitted: April 2, 2019 at 6:22 pm

Submitter Name: Abbie Lacuesta Service Request Description: Remove old BOMs so it does not show as a selected fixture in Install App CABBY1176-Remove Backwall Read More View Ticket ID 1081 Details
Latest Ticket Status: Ticket Completed Last Status Update: April 5, 2019 at 6:13 pm Date Submitted: April 4, 2019 at 11:18 am

Submitter Name: Nafece Khan Country: Oman Service Request Description: Dear OSI, Oman muscat render ID is OMSHA1472 which has been in the system for over a month; today I Read More View Ticket ID 1080 Details
Latest Ticket Status: Ticket Completed Last Status Update: April 1, 2019 at 11:53 am Date Submitted: March 31, 2019 at 2:26 am

Submitter Name: DIDIER sandra Country: France Service Request Description: THE SITE has been updated or then I find the place that allows me to have the list of points of sale Read More View Ticket ID 1079 Details
Latest Ticket Status: Ticket Completed Last Status Update: April 1, 2019 at 11:55 am Date Submitted: March 28, 2019 at 12:11 pm

Submitter Name: Nafece Khan Country: UAE Service Request Description: Dear OSI, In the main homepage screen, when I click on reporting I cannot see my EMEA report page Read More View Ticket ID 1078 Details
Latest Ticket Status: Ticket Completed Last Status Update: April 1, 2019 at 11:57 am Date Submitted: March 28, 2019 at 3:41 am

Submitter Name: Kitty Albitrouw Country: CSH Service Request Description: I can’t choose Czechoslovakia as a country when I want to add the installer to a submission. I still Read More View Ticket ID 1077 Details
Latest Ticket Status: Ticket Completed Last Status Update: March 28, 2019 at 2:32 am Date Submitted: March 28, 2019 at 1:47 am

Submitter Name: DIDIER sandra Country: France Service Request Description: https://osi-planner2d.advancingcommunities.us/ the website doesnt’ work View Ticket ID 1076 Details
Latest Ticket Status: Ticket Completed Last Status Update: April 1, 2019 at 11:59 am Date Submitted: March 26, 2019 at 5:25 am

Submitter Name: Kitty Albitrouw Country: Netherlands Service Request Description: The planner isn’t working again. View Ticket ID 1075 Details
Latest Ticket Status: Ticket Completed Last Status Update: April 1, 2019 at 12:00 pm Date Submitted: March 26, 2019 at 2:41 am

Submitter Name: Sofia Nogueira Country: Spain Service Request Description: The 2D planner is not working. Pop´s out a message that page cant be reached. View Ticket ID 1074 Details
Latest Ticket Status: Ticket Completed Last Status Update: April 1, 2019 at 12:01 pm Date Submitted: March 25, 2019 at 6:55 am

Submitter Name: Natsuko Okubo Country: Japan Service Request Description: Could you check the submitted asset code of JABIC2221? I was trying to submit them by Asset Scanner Read More View Ticket ID 1073 Details
Latest Ticket Status: Ticket Completed Last Status Update: March 28, 2019 at 2:16 am Date Submitted: March 25, 2019 at 1:41 am

Submitter Name: Natsuko Okubo Country: Japan Service Request Description: When I submitted Asset tag on JABIC1949, I got error and I was trying to submit it again. It seems Read More View Ticket ID 1079 Details
Latest Ticket Status: Ticket Completed Last Status Update: March 28, 2019 at 2:11 am Date Submitted: March 25, 2019 at 12:45 am

Submitter Name: Abigail Lacuesta Service Request Description: Hello, I noticed there was a lot of countries missing their graphics languages. I have attached a Read More View Ticket ID 1079 Details
Latest Ticket Status: Ticket Completed Last Status Update: March 28, 2019 at 2:00 am Date Submitted: March 22, 2019 at 10:26 am

Submitter Name: Nina Junglen Country: Switzerland Service Request Description: Hello together, could you please add the Retailer Melectronics for Switzerland. Thank you, Nina View Ticket ID 1070 Details
Latest Ticket Status: Ticket Completed Last Status Update: March 28, 2019 at 9:42 am Date Submitted: March 22, 2019 at 2:23 am

Submitter Name: Abigail Lacuesta Service Request Description: Hello, May I please get the list that was sent of all the Graphics Language Country and the Graphics Read More View Ticket ID 1071 Details
Latest Ticket Status: Ticket Completed Last Status Update: March 22, 2019 at 4:58 am Date Submitted: March 21, 2019 at 4:01 pm

Submitter Name: Cathy Bolla Country: Canada Service Request Description: I don’t have access to the account login page so I cannot edit a submission. I do have access to the Read More View Ticket ID 1079 Details
Latest Ticket Status: Ticket Completed Last Status Update: March 28, 2019 at 2:06 am Date Submitted: March 21, 2019 at 1:40 pm

Submitter Name: Abigail Lacuesta Service Request Description: Is there a way to add a column in airtable that will show install pictures? Maybe a column that has Read More View Ticket ID 1071 Details
Latest Ticket Status: Ticket Completed Last Status Update: March 22, 2019 at 4:55 am Date Submitted: March 20, 2019 at 4:40 pm

Submitter Name: Abigail Lacuesta Service Request Description: Hello, On the submit edit page, the PMs are noticing the phone numbers are highlighted in red. It Read More View Ticket ID 1067 Details
Latest Ticket Status: Ticket Completed Last Status Update: March 20, 2019 at 5:06 pm Date Submitted: March 20, 2019 at 4:36 pm

Submitter Name: Abigail Lacuesta Service Request Description: Asset Tag Page: On version 1, it is not pulling up the SKUs for all locations. It looks like it’s a Read More View Ticket ID 1067 Details
Latest Ticket Status: Ticket Completed Last Status Update: March 20, 2019 at 5:08 pm Date Submitted: March 20, 2019 at 4:12 pm

Submitter Name: Abigail Lacuesta Service Request Description: Please see customer requests below: DONE – Add New Installer Tab- When adding an installer it Read More View Ticket ID 1067 Details
Latest Ticket Status: Ticket Completed Last Status Update: March 20, 2019 at 5:39 pm Date Submitted: March 20, 2019 at 11:19 am

Submitter Name: Abigail Lacuesta Service Request Description: Hello, I just ran into another issue. I am trying to upload quad reports, but the render IDs are not Read More View Ticket ID 1062 Details
Latest Ticket Status: Ticket Completed Last Status Update: March 20, 2019 at 9:54 am Date Submitted: March 20, 2019 at 9:27 am

Submitter Name: Abigail Lacuesta Country: Canada Service Request Description: I have been updating the Canada entries to include installation details and I’ve noticed that when Read More View Ticket ID 1071 Details
Latest Ticket Status: Ticket Completed Last Status Update: March 22, 2019 at 4:57 am Date Submitted: March 20, 2019 at 9:19 am

Submitter Name: Abigail Lacuesta Country: South Africa Service Request Description: Customer is having an issue with edits page. “I want to make table amendments to the existing below Read More View Ticket ID 1063 Details
Latest Ticket Status: Ticket Completed Last Status Update: March 20, 2019 at 10:22 am Date Submitted: March 20, 2019 at 7:25 am

Submitter Name: Nafece Khan Country: UAE Service Request Description: I cannot seem to make any render adjustments to existing renders as it is prompting me for an Read More View Ticket ID 1063 Details
Latest Ticket Status: Ticket Completed Last Status Update: March 20, 2019 at 10:23 am Date Submitted: March 20, 2019 at 12:57 am

Submitter Name: Nafece Khan Country: UAE Service Request Description: Hi, I would like to edit some details from one of my MRR reigons South Africa, however, when I Read More View Ticket ID 1063 Details
Latest Ticket Status: Ticket Completed Last Status Update: March 20, 2019 at 10:27 am Date Submitted: March 19, 2019 at 5:32 am

Submitter Name: Kitty Albitrouw Country: Netherlands Service Request Description: When I try to open the page to use the planner I get the error message below, I’ve refreshed the Read More View Ticket ID 1056 Details
Latest Ticket Status: Ticket Completed Last Status Update: March 18, 2019 at 6:48 am Date Submitted: March 18, 2019 at 2:20 am

Submitter Name: Nina Junglen Country: Germany Service Request Description: Hi togehter, could you please place the following Tables for Experts: DEEXP1715 – 1 x10 Foot Read More View Ticket ID 1054 Details
Latest Ticket Status: Ticket Completed Last Status Update: April 2, 2019 at 7:46 pm Date Submitted: March 1, 2019 at 8:08 am

Submitter Name: Nina Junglen Country: Germany Service Request Description: Hello together, could you please place the following furniture: DEMED1682 – 2 extra 6,5 Foot Read More View Ticket ID 1053 Details
Latest Ticket Status: Ticket Completed Last Status Update: April 2, 2019 at 7:46 pm Date Submitted: March 1, 2019 at 7:52 am

Submitter Name: Sofia Nogueira Country: Spain Service Request Description: Please replace the extisting table for a 10¨table at this store: ESECI2366 View Ticket ID 1052 Details
Latest Ticket Status: Ticket Completed Last Status Update: April 2, 2019 at 7:45 pm Date Submitted: March 1, 2019 at 4:56 am

Submitter Name: Kitty Albitrouw Country: Netherlands Service Request Description: There is a error while trying to email or download a 2D render. This regards NLMED1604. View Ticket ID 1051 Details
Latest Ticket Status: Ticket Completed Last Status Update: April 2, 2019 at 7:45 pm Date Submitted: March 1, 2019 at 4:17 am

Submitter Name: Nina Junglen Country: Germany Service Request Description: Hello together, could you please place the following furnitures: Best Store DEMED1423 – 3 x 10 Foot Read More View Ticket ID 1050 Details
Latest Ticket Status: Ticket Completed Last Status Update: April 2, 2019 at 7:44 pm Date Submitted: March 1, 2019 at 2:25 am

Submitter Name: Sofia Nogueira Country: Spain Service Request Description: Could you please add 2 tables of 10¨ + 1 PCT to the following store Mediamarkt Prat (Cornella) under Read More View Ticket ID 1052 Details
Latest Ticket Status: Ticket Completed Last Status Update: April 2, 2019 at 7:43 pm Date Submitted: March 1, 2019 at 1:07 am

Submitter Name: Sofia Nogueira Country: Spain Service Request Description: Could you please add 1 table of 10¨ to the following store Media Markt San Sebastian De Los Reyes Read More View Ticket ID 1051 Details
Latest Ticket Status: Ticket Completed Last Status Update: April 2, 2019 at 7:43 pm Date Submitted: March 1, 2019 at 1:02 am

Submitter Name: Sofia Nogueira Country: Spain Service Request Description: Could you please add 1 table of 10¨ to the following store Mediamarkt Castellana under the Read More View Ticket ID 1050 Details
Latest Ticket Status: Ticket Completed Last Status Update: April 2, 2019 at 7:42 pm Date Submitted: March 1, 2019 at 1:00 am

Submitter Name: Nina Junglen Country: Germany Service Request Description: Hello together, could you plese place the order of 2 x 6,5 Tables for: DEEXP1709& Read More View Ticket ID 1049 Details
Latest Ticket Status: Ticket Completed Last Status Update: April 2, 2019 at 7:42 pm Date Submitted: February 28, 2019 at 12:35 pm

Submitter Name: Nina Junglen Country: Germany Service Request Description: Hello, could you please place the following tables: DEMED1675- 1 x10 Foot DEMED1423 – 2 x 10 Foot Read More View Ticket ID 1048 Details
Latest Ticket Status: Ticket Completed Last Status Update: April 2, 2019 at 7:41 pm Date Submitted: February 28, 2019 at 11:57 am

Submitter Name: Nina Junglen Country: Switzerland Service Request Description: Hello, could you please place the following furniture for switzerland: SWMED1522 – 1 x 10 Foot Read More View Ticket ID 1047 Details
Latest Ticket Status: Ticket Completed Last Status Update: April 2, 2019 at 7:41 pm Date Submitted: February 28, 2019 at 11:28 am

Submitter Name: Nina Junglen Country: Austria Service Request Description: Hi together, ATMED2221 – please add the 2 x 6,5 Tables. Thank you, Nina View Ticket ID 1046 Details
Latest Ticket Status: Ticket Completed Last Status Update: April 2, 2019 at 7:40 pm Date Submitted: February 28, 2019 at 8:18 am

Submitter Name: Nina Junglen Country: Austria Service Request Description: Hello together, could you please at for Austria the following tables: 2 x 6,5 Foot for the Read More View Ticket ID 1045 Details
Latest Ticket Status: Ticket Completed Last Status Update: April 2, 2019 at 7:40 pm Date Submitted: February 28, 2019 at 8:11 am

Submitter Name: Nafece Khan Country: Hungary Service Request Description: HUALZ1116 – there appears to be a render in the system which is incorrect; it shows x3 6.5ft tables Read More View Ticket ID 1044 Details
Latest Ticket Status: Ticket Completed Last Status Update: February 28, 2019 at 6:25 am Date Submitted: February 28, 2019 at 1:05 am

Submitter Name: Nina Junglen Country: Germany Service Request Description: Hi together, DEMED1426 could you please update a curved & and an 10 Foot Table here. Thank Read More View Ticket ID 1042 Details
Latest Ticket Status: Ticket Completed Last Status Update: February 27, 2019 at 9:24 am Date Submitted: February 27, 2019 at 7:02 am

Submitter Name: Nina Junglen Country: Germany Service Request Description: Hi togehter, could you please place 2 x 6,5 Foot Table at DEEXP1709. Thank you, Nina View Ticket ID 1043 Details
Latest Ticket Status: Ticket Completed Last Status Update: February 27, 2019 at 9:25 am Date Submitted: February 27, 2019 at 6:52 am

Submitter Name: Nina Junglen Country: Germany Service Request Description: Hi togehter, could you please place 2 x 6,5 Foot Table at DEEXP1714. Thank you, Nina View Ticket ID 1043 Details
Latest Ticket Status: Ticket Completed Last Status Update: February 27, 2019 at 9:25 am Date Submitted: February 27, 2019 at 6:52 am

Submitter Name: Nina Junglen Country: Germany Service Request Description: Hi togehter, could you please place 2 x 6,5 Foot Table here. Thank you, Nina View Ticket ID 1043 Details
Latest Ticket Status: Ticket Completed Last Status Update: February 27, 2019 at 9:26 am Date Submitted: February 27, 2019 at 6:50 am

Submitter Name: Nafece Khan Country: UAE Service Request Description: Dear Helpdesk, Can you please help me edit the below renders; EKLI2068 & EKLI2072 – the F&F Read More View Ticket ID 1045 Details
Latest Ticket Status: Ticket Completed Last Status Update: March 28, 2019 at 9:43 am Date Submitted: February 27, 2019 at 1:42 am

Submitter Name: Nafece Khan Khan Country: Latvia Service Request Description: Dear Support helpdesk, I need the retailer MK Trade adding into the OSI tool so I can complete floor Read More View Ticket ID 1043 Details
Latest Ticket Status: Ticket Completed Last Status Update: April 4, 2019 at 8:27 am Date Submitted: February 26, 2019 at 11:04 pm

Submitter Name: Nafece Khan Khan Country: Turkey Service Request Description: Hi, I need you to include Teknosa (Turkey) in the OSI tool retailer catergory so I can prepare a Read More View Ticket ID 1063 Details
Latest Ticket Status: Ticket Completed Last Status Update: March 20, 2019 at 10:32 am Date Submitted: February 25, 2019 at 6:33 am

Submitter Name: Kitty Albitrouw Service Request Description: I can’t add the installer for Czech while I can’t choose the country Czech Republic. Please add so I Read More View Ticket ID 1043 Details
Latest Ticket Status: Ticket Completed Last Status Update: February 27, 2019 at 9:42 am Date Submitted: February 25, 2019 at 12:50 am

Submitter Name: Cathy Bolla Bolla Country: Canada Service Request Description: Please delete render ID CABBY 1925 and CABBY 1925 thanks. View Ticket ID 1033 Details
Latest Ticket Status: Ticket Completed Last Status Update: February 21, 2019 at 12:31 am Date Submitted: February 15, 2019 at 8:11 am

Submitter Name: Nina Junglen Country: Austria Service Request Description: Hello, could you please Change the 2 following numbers into a Saturn (not a Media Markt): – Read More View Ticket ID 1034 Details
Latest Ticket Status: Ticket Completed Last Status Update: February 21, 2019 at 12:32 am Date Submitted: February 15, 2019 at 2:40 am

Submitter Name: Nina Junglen Country: Germany Service Request Description: DEMED1675 Hello, could you place please 1 x 6,5 foot & 1×10 foot Table. Thank you, NIna View Ticket ID 1030 Details
Latest Ticket Status: Ticket Completed Last Status Update: February 14, 2019 at 8:02 am Date Submitted: February 14, 2019 at 5:25 am

Submitter Name: Nina Junglen Country: Germany Service Request Description: Hi together, could you please place 1 x 10 Foot TAble for SA Frankfurt Zeil. DESAT1424 Thank Read More View Ticket ID 1031 Details
Latest Ticket Status: Ticket Completed Last Status Update: February 14, 2019 at 8:02 am Date Submitted: February 14, 2019 at 5:19 am

Submitter Name: Nina Junglen Country: Germany Service Request Description: Hi together, could you please place 2 x 10 Foot TAble for SA Wuppertal. DESAT1921 Thank you, Nina View Ticket ID 1031 Details
Latest Ticket Status: Ticket Completed Last Status Update: February 14, 2019 at 8:02 am Date Submitted: February 14, 2019 at 5:16 am

Submitter Name: Jen Sa Country: United States Service Request Description: Hi there, I am unable to login, I was provided a username, (email + pw) recently changed my Read More View Ticket ID 1031 Details
Latest Ticket Status: Ticket Completed Last Status Update: February 14, 2019 at 8:03 am Date Submitted: February 11, 2019 at 1:37 pm

Submitter Name: elun Ng Ng Country: Thailand Service Request Description: Hi there, Could you please change THCOM1513 floorplan retailer from Com7 to IT City and advise on Read More View Ticket ID 1031 Details
Latest Ticket Status: Ticket Completed Last Status Update: February 14, 2019 at 8:03 am Date Submitted: February 10, 2019 at 9:10 pm

Submitter Name: DIDIER sandra Country: France Service Request Description: hello, Can you help me ? I would like to access to this page for submit some floorplan but I can’t. View Ticket ID 1031 Details
Latest Ticket Status: Ticket Completed Last Status Update: February 14, 2019 at 8:08 am Date Submitted: February 7, 2019 at 1:28 am

Submitter Name: Sofia Nogueira Country: Spain Service Request Description: Hi, I was looking to change the fixtures for the following store ID: ESFNA1128 (FNAC Marbella). I Read More View Ticket ID 1022 Details
Latest Ticket Status: Ticket Completed Last Status Update: February 6, 2019 at 9:37 am Date Submitted: February 6, 2019 at 8:19 am

Submitter Name: Nafece Khan Khan Country: UAE Service Request Description: Hi, For Renders UEEMA1412 & UEEMA1413 can you please change the retailer from EMART to EMAX Read More View Ticket ID 1023 Details
Latest Ticket Status: Ticket Completed Last Status Update: February 6, 2019 at 9:39 am Date Submitted: February 6, 2019 at 1:56 am

Submitter Name: DIDIER SANDRA Country: France Service Request Description: Hello, I don’t receive by email the quad report. it’s possible to resolve this problem because each Read More View Ticket ID 1023 Details
Latest Ticket Status: Ticket Completed Last Status Update: February 6, 2019 at 9:41 am Date Submitted: February 4, 2019 at 1:18 am

Submitter Name: Kitty Albitrouw Country: Netherlands Service Request Description: While I’m submitting floorplans it seems that I’m not getting new render-ID’s. The one that’s being Read More View Ticket ID 1023 Details
Latest Ticket Status: Ticket Completed Last Status Update: February 6, 2019 at 9:43 am Date Submitted: January 31, 2019 at 7:46 am

Submitter Name: Holly Swartos Country: Argentina Service Request Description: Trying to use Store Edit feature to update a render that was supposed to be fixed and it did not get Read More View Ticket ID 1043 Details
Latest Ticket Status: Ticket Completed Last Status Update: February 27, 2019 at 9:36 am Date Submitted: January 29, 2019 at 8:46 am

Submitter Name: Rosemarie Broek Service Request Description: I am not able to log in on the main page 🙁 Could you please solve this 🙂 View Ticket ID 1023 Details
Latest Ticket Status: Ticket Completed Last Status Update: February 6, 2019 at 9:46 am Date Submitted: January 29, 2019 at 7:57 am

Submitter Name: Nafece Khan Country: UAE Service Request Description: For Local Render ID RUMVD1277 Russia – Please can you change the execution from better to good Read More View Ticket ID 1023 Details
Latest Ticket Status: Ticket Completed Last Status Update: February 6, 2019 at 9:47 am Date Submitted: January 23, 2019 at 5:17 am

Submitter Name: Kitty Albitrouw Country: The Netherlands Service Request Description: Please change submission with local render ID HUALZ1207 to CZALZ1207 while czech wasn’t in the Read More View Ticket ID 1014 Details
Latest Ticket Status: Ticket Completed Last Status Update: January 21, 2019 at 6:09 pm Date Submitted: January 21, 2019 at 8:42 am

Submitter Name: Nafece Khan Service Request Description: I have submitted the floor plan for CZECH – however, please note I have saved the country as Hungary Read More View Ticket ID 1015 Details
Latest Ticket Status: Ticket Completed Last Status Update: January 21, 2019 at 6:15 pm Date Submitted: January 16, 2019 at 6:13 am

Submitter Name: Kitty Albitrouw Service Request Description: Could you please add the retailer M.Video in the submission tool so we can submit the floorplans for Read More View Ticket ID 1011 Details
Latest Ticket Status: Ticket Completed Last Status Update: January 15, 2019 at 5:44 pm Date Submitted: January 15, 2019 at 7:37 am

Submitter Name: Kitty Albitrouw Service Request Description: Hi all, I still don’t have a working login for the render tool. The one I’ve received earlier on Read More View Ticket ID 1009 Details
Latest Ticket Status: Ticket Completed Last Status Update: January 15, 2019 at 6:20 am Date Submitted: January 15, 2019 at 5:12 am

Submitter Name: Rosemarie Broek Service Request Description: Hi Anita, mvideo and country Russia are missing Thanks Rose View Ticket ID 1013 Details
Latest Ticket Status: Ticket Completed Last Status Update: January 17, 2019 at 1:44 pm Date Submitted: January 15, 2019 at 2:24 am

Submitter Name: Rose Broek Service Request Description: please add countries to drop down lists See e-mail date Dec11. thanks View Ticket ID 1013 Details
Latest Ticket Status: Ticket Completed Last Status Update: January 17, 2019 at 4:27 pm Date Submitted: December 17, 2018 at 1:42 am

Submitter Name: Rose b Service Request Description: Please provide Log in for : Sofia Dos Santos Nogueira Western Europe Southern, Project Read More View Ticket ID 1005 Details
Latest Ticket Status: Ticket Completed Last Status Update: December 11, 2018 at 1:06 pm Date Submitted: November 27, 2018 at 2:26 am

Submitter Name: Sofia Nogueira Service Request Description: Hi, I was submitting a new floorplan and the ID nr will not change and it´s stating as the last one Read More View Ticket ID 1006 Details
Latest Ticket Status: Ticket Completed Last Status Update: December 11, 2018 at 1:06 pm Date Submitted: November 26, 2018 at 12:50 am

Submitter Name: Rose B Service Request Description: Please provide login for: Sofia Dos Santos Nogueira v-sodoss@microsoft.com Kitty Read More View Ticket ID 1006 Details
Latest Ticket Status: Ticket Completed Last Status Update: December 11, 2018 at 1:06 pm Date Submitted: November 23, 2018 at 4:09 am

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